Business Unit:
Hot Topic, Inc

Title:
Hot Topic Sales Associate

Location:
0786 The Atlantic City Outlets

City:
Atlantic City

Metro Area:
Atlantic City

State:
NJ

Postal Code:
08401

Functional Area:
Store Sales Associate

Description:
Primary responsibility of a Sales Associate of Hot Topic is to assist in achieving store objectives with regards to sales and shrink, and serve customers using selling skills.

ACCOUNTABILITIES

  • Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations
  • Covers the sales floor zone as assigned
  • Performs cash register functions as required and ensures accuracy and efficiency
  • Shares music knowledge and information with customers and members of store team
  • Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
  • Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
  • Communicates fashion trend information to management and respective HQ partners
  • Complies with loss prevention policies and procedure
  • Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
  • Understands and complies with Company policies and procedures
  • Assists in the organization of backroom including stocking and arranging products and supplies
  • Performs other duties as assigned
  • Works and communicates well with others, regardless of position, to achieve best results
  • Appropriately represents the store to customers and co-workers
  • Maintains professionalism at all times
  • Takes direction well and follows through with SM/ASM on assignments
  • Takes responsibility for own performance and consistently meets commitments

REQUIREMENTS

Experience & Education

  • Previous retail store experience preferred
  • Minimum of 16 years of age

Competencies & Skills

  • Demonstrated excellent customer service skills
  • Strong verbal communication skills
  • Can do attitude and a team player

Physical Requirements (with or without reasonable accommodation)

  • Able to stand and walk around during scheduled hours
  • Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds
  • Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
  • Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
  • Able to remain calm and focused under pressure



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