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Business Unit:
Carneros

Title:
Event Manager

Location:
Carneros

City:
Napa

Metro Area:
San Francisco/Oakland/San Jose

State:
CA

Postal Code:
94559

Functional Area:
Sales & Marketing

Requisition Number:
325825

First Open Date:
12/06/2019

Description:

The Event Manager is responsible for catering and group sales event execution while continually maximizing hotel revenue opportunities.

Measures Of Performance

Competency / Driving Sales

  • Achieves or exceeds contracted food & beverage revenue minimums
  • Listens and reads the customer; identifies opportunities to up sell customer through food & beverage offerings, room upgrades, additional meeting space with room rental , AV and lighting upgrades and spa faculties, if applicable
  • Translates wants and needs into success for the customer and Evolution Hospitality
  • Responsible for managing group room block – cut off dates or extensions, attrition projections and room block utilization
  • Uses corporate Revenue Management resources to help make informed decisions and maximize revenue

Use of Tools & Processes

  • Maintains accurate Delphi information on all bookings specifically program details and client correspondence, traces up to date and use of To Do list
  • Follows proper event management procedures for event execution to include but not limited to beo creation, resume communication, amenity/VIP designation and room block management
  • Produce accurate banquet/catering event orders and resumes within timeframe set by hotel
  • Looks for ways to improve processes and enhance sales systems
  • Applies an in-depth knowledge of Evolution Hospitality’s tools to find opportunities to increase profitability

Building a Systemic Service Culture

  • Creates a dynamic and positive relationship with customer from sales phase through on site execution
  • Introduction with customer made within 24 hours of booking turnover
  • Responds to all customer inquiries within 24 hours or sooner
  • Maintains accurate and timely internal hotel communication
  • Conducts site inspections with sales team
  • Promotes hotel through personal involvement in community and business networking organizations

Supervisory Responsibilities

This position does not have any supervisory responsibility.

Qualifications & Experience

Education:

  • Any combination of education and experience equivalent to graduation from a college or combination of education, training or experience that provides the knowledge, skills and abilities required to perform the Event Manager job duties

Knowledge/Skills:

  • Must be computer literate; have experience using Internet Explorer, Microsoft Office Excel, Delphi experience preferred
  • Basic understanding of event management policies and execution
  • Ability to be assertive and persuasive without being aggressive
  • Excellent communicator with strong written and verbal communication skills
  • Ability to quickly evaluate alternatives and decide on a plan of action
  • Organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
  • Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
  • Strong interpersonal communication skills
  • Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
  • Knowledge of hotel features & benefits

Work Experience:

  • A minimum of 2 years of experience in event planning or execution
  • Experience at a similar size and quality hotel or venue

Work Approach Attributes:

  • Demonstrates vertical flexibility
  • Uses an analytical approach
  • Portrays a genuine style
  • Strategically proactive

Working Environment:

  • Fast paced, high energy
  • Open cubicle
  • High touch by phone, electronic and in person

We are always seeking service oriented individuals to join the Carneros Resort and Spa team.  If you think this opportunity is the right fit for you, apply today!

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About Carneros Resort and Spa

An Equal Opportunity Employer, Carneros Resort and Spa is the authentic Napa Valley escape. Nestled on 28 acres surrounded by rolling vineyards, this newly revitalized resort lets guests experience stylish cottage-style accommodations and elevated amenities reflect the area’s distinct charm. Relax in a private cottage featuring unique touches like alfresco showers and a private landscaped garden. Indulge in seasonally inspired dining at one of the resort’s three restaurants, FARM at Carneros, Boon Fly Café, and the guest-exclusive Hilltop Dining Room. Enjoy a relaxing spa treatment at the new Spa at Carneros, or lounge poolside and enjoy panoramic views of the countryside.




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