We are currently looking for an Assistant Operations Manager for our [Hotel Name]. As an Assistant Operations Manager, you’ll be responsible for supporting the Operations Management team in the daily operation of the Guest Service functions to include Front Desk Operations, Housekeeping, Food and Beverage, and Engineering.
Key responsibilities of an Assistant Operations Manager include:
Supervising and directing the activities of the Operations Team Members to ensure that all team members are delivering prompt, efficient and friendly service in a professional manner
Assisting Operations Team members with performing job duties as necessary
Maintaining presence and support at areas needing the most support/assistance during peak periods
Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)
Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Ensuring that all safety and security policies and procedures are followed
Providing ongoing feedback, and rewarding/recognizing team members
Training and developing team members
Assisting with preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures
Maintaining an efficient system of communication between all operations departments, with particular attention to guest impact areas and times
Monitoring and maintaining operations systems and equipment to ensure their optimum performance
Coordinating all billing requirements for individuals and groups in house as per reservation requirements
Proactively planning to ensure departments are prepared based on awareness of future and current business at the property
Actively encouraging all operations team members to maximize sales through up-selling, using incentives, promotions, etc.
Assisting with adequate resource planning on a weekly basis and completing payroll on Company Time Management and Payroll System
Assisting with the monitor and control of all Operations Supplies
The ideal Assistant Operations Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
The minimum qualifications for this position are:
Minimum of three years operations experience in a hotel property of similar size and quality
Minimum of one year of experience in an operation’s supervisory role.
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
Must have excellent supervisory and interpersonal skills
Ability to work a varied schedule that may include evenings, nights, and weekends