We are currently looking for a Bell Captain to join our team.
Essential Job Functions
•Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
•Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
•Maintain security of and accurate records for all guest room keys issued to bell and door staff.
•Accommodate guest requests in an accurate and efficient manner.
•Coordinate group luggage requirements.
•Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
•Ensure that pertinent information is documented in the log book daily.
•Load and unload luggage carts.
•Tag and store luggage.
•Escort guests to hotel rooms.
•Provide an overview of guest room, hotel services and amenities.
•Make deliveries to guest rooms.
•Assist guest with room changes.
•Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
•Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
•Follow sustainability guidelines and practices.
•Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
•Ensure overall guest satisfaction.
•Perform other duties as requested by management.
•High School diploma preferred.
•Previous experience working in a related function in a hotel required.
Work Environment and Context
•Work schedule varies and may include working on holidays, weekends and alternate shifts.
•Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.