Hard Rock Bars is currently auditioning for San Diego's best nightlife Cockatil Servers for Hard Rock Hotel San Diego's upcoming New Year's Eve Party on Tuesday, 12/31. The temporary VIP Host is responsible for providing superior guest service. Service should be consistent with 4 Diamond Standard rating. All duties and assignments are to be performed according to departmental and Hard Rock company standards.
Summary of essential job functions
Develop and maintain relationships with VIP guests
Assisting VIP guest with table reservations and special requests
Marketing and promoting specific events both on property and in public venues
Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner
Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis
Adhere to and enforce company specific safety policies
Flexibility to perform other job related tasks as deemed necessary by management
To market high-end bottle service customers
To conduct pre-shift with the VIP staff in order to review all lists, table reservations, or last minute updates to bottle service.
Set the example at all times for all junior hosts to follow.
To act as a liaison between Rock Royalty and the nightclubs.
To inform Management of all important hotel guests.
To manage the front door and host tip pool.
Responsible for all customer service needs during operating hours, and managing and overseeing the guest list and entrance into the Venue, VIP access to the Venue, table and booth reservations, VIP hosts, and doormen.
To input all guest information to the extent known into the Venue’s VIP customer database as instructed by Senior Management, including the guest’s name, address, liquor preferences and the amount of cash bottles purchased and total check amount per visit.
To work in unison with management to create a memorable customer experience and a harmonious work environment in the Venue for the Hotel with a goal of maximizing and growing profitability of each of the Venues assigned Employee by Employer.
To use commercially reasonable efforts to promote the interests and business of Employer and promote the Venues and comply with the lawful and reasonable directions of management.
Provide a minimum of a 20 person guest list for all activations worked
Book 1 table MINIMUM for each large activation, whether you work or not.
Supervise the table chart and floor plan to ensure proper and accurate tables are accounted for when seated.
Running of tables from the door to the guests designated area.
Ensure a proper turnover and introduction has been made between the guest and server.
Return frequently to check on the status of all your reserved tables and assist your guests as necessary.
Ensure all materials are in place at the appropriate and designated time to begin the night.
Minimum requirements
Consistently maintain a well groomed appearance, posture and hygiene deemed by management
Style should stay current and in line with current fashion standards and trends as deemed by management
Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times
Employee must meet viral communication standards in promoting and marketing our venue
Experience with customer database and booking bottle service is required
Willing to work in a loud and smoke filled environment
Must have the ability to withstand high temperatures, heat and sun exposure
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
Candidates must be a minimum of 21 years of age
The ability to work within a team environment
Exceptional organizational skills and high attention to detail.
Skills / Ability to:
Communicate clearly and directly with guests using a positive, clear speaking voice
Work and interact well with departments throughout the organization
Effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
Handle stressful situations in a calm, professional manner
Participate in the creation of an enjoyable work environment
Other Requirements and Characteristics:
In addition to work-related experience, your qualifications must include a passion to provide great guest service, thoughtful attention to details, and an outgoing, extremely friendly "how may I serve you" attitude that guests will remember.
About Hard Rock Bars:
Backstage, green rooms and red carpets. Working at Hard Rock Hotel San Diego is not quite like working at other establishments. The Hard Rock Bars team that works at Hard Rock is as passionate and authentic as rock itself, with a mission to serve from the heart and hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, the ordinary and staid will not do. The Hard Rock Hotel has quickly become one of San Diego's favorite spots for downtown accommodations and nightlife with visitors, locals and celebrities alike.
