Business Unit:
Evolution Hospitality

Rock Royalty-VIP Agent

Hard Rock Hotel San Diego

San Diego

Metro Area:
San Diego


Postal Code:

Functional Area:
Front Office/Guest Services

Requisition Number:

First Open Date:


Hard Rock Hotel San Diego: As authentic, passionate, irreverent and unpredictable as music itself. Backstage, green rooms and red carpets. Uniforms designed by a rock star. Working at Hard Rock Hotel San Diego is not quite like working at a vanilla hotel. Hard Rock's team is as passionate and authentic as rock itself. Our mission is to serve from the heart: An entourage of staff hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, this is Hard Rock and the ordinary and staid will not do.

If you kick ass at what you do, and have a true passion for service and music, separate yourself from the crowd and be noticed.

The Opportunity

We're auditioning for professional, energetic, outgoing and outrageous personalities to fill the role of Rock Royalty Agent.

As the Rock Royalty Agent, you’ll act as principle liaison between Hard Rock Condo Owners and Evolution Hospitality.  You’ll be responsible for providing a level of comfort, understanding and urgency that establishes solid credibility on behalf of the management company and that leaves each Owner feeling like a Rock Star.

Job Responsibilities:

  • Creating a warm, genuine welcoming first impression for our Owners and VIP guests by providing welcome cocktail service upon arrival.
  • Handling Owner/unit reservations requests in a quick, accurate and efficient manner.
  • Coordinating Owner and VIP guest special requests and concierge requests.
  • Displaying a spontaneous sense of warm hospitality and willingness to assist Owners and colleagues, even in stressful situations.
  • Responding to Owner inquiries about monthly accounting statements in a timely and efficient manner.
  • Assisting in the coordination of quarterly Owner events and newsletters.
  • Coordinating and scheduling of special requests for Owners and VIP guests with Housekeeping and Maintenance.
  • Coordinating and scheduling of Broker room shows and property tours related to changes of ownership.
  • Maintaining Hard Rock Hotel San Diego Owner Relations portal; keeping it fresh and current.
  • Conducting proactive, routine audits of Owner accounts to detect & rectify discrepancies.
  • Informing hotel management of exceptional issues and/or concerns raised by an Owner/Buyer that may need follow-up.
  • Maintaining an up-to-date working knowledge of all property amenities as well as any special events.
  • Maintaining an up-to-date working knowledge of local area attractions and things to do around the hotel.

Minimum requirements

The ideal Rock Royalty Agent candidate will have a minimum of two years guest service experience in the hospitality industry. We are looking for positive, friendly, upbeat individuals who can deliver service that rocks.

  • Detailed knowledge of San Diego and surrounding areas
  • Understanding of lifestyle products and guest services
  • Professional and friendly demeanor with a positive attitude
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Ability to participate in the creation of an enjoyable work environment
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
  • Ability to multi-task in a high-profile, high-traffic environment
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time

Other Requirements and Characteristics:

  • The work requires light physical exertion with long periods of standing, occasional sitting and walking; light bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 35 pounds.

An Equal Opportunity Employer


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