In the midst of the beautiful Napa Valley winegrowing region is the Carneros Resort and Spa, a luxurious retreat nestled among 28 acres. The resort offers modern and sophisticated accommodations, amenities as well as food and wine experiences.
Opportunity
Carneros Resort and Spa is looking for a Pool Attendant.
Essential Purpose
To take food and beverage orders from guests, retrieve the same from the kitchen, and serve to guests in an efficient and professional manner around the pool
Job Responsibilities
To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Food and Beverage Manager when necessary, to ensure customer satisfaction.
To extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
To follow all specified procedures to provide prompt, efficient and friendly customer service to guests, including suggestive selling of menu items; taking and serving food and beverage orders; and opening, closing and presenting guest checks.
To make the Food and Beverage Manager aware of all guest comments and complaints.
To satisfactorily perform, as directed, all routine opening and closing side duties including preparing dessert trays, folding napkins and stocking and pre-set up of station to facilitate food service.
To assist to remove used dishes.
To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the Micros computer system.
To represent and market Carneros Resort and Spa in a positive and professional manner as requested and continually promote CRS internally and externally by attending special events when requested and building relationships both on and off property.
To promote and comply with all policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
To maintain the cleanliness and safety of work areas and equipment at all times.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
To adhere to the attendance and punctuality policy as outlined in Employee Handbook. To report to work as scheduled and be prepared to start work.
To remain at work for the entire work shift, except for meal and rest periods
Job Requirements
High school diploma or equivalent required.
English fluency required.
Must have minimum one year experience in food service and display basic knowledge of foods and beverages, service standards and procedures.
Familiar with California liquor laws.
Hotel experience preferred.
Skills and Appitudes
Detail oriented.
Organized and efficient.
Learns quickly.
Safety-minded.
High quality standards for production and service.
Diplomatic and calm.
Strong verbal communication skills.
Courteous, friendly and professional manner.
Good team player.
Customer service focus.
Able to work productively with little supervision.
Trustworthy and reliable.
Working Conditions
Constantly moving between indoor and outdoor environment.
Indoors: works in clean, adequately lighted restaurant.
Exposed to weather conditions while serving guest outdoors.
Work areas may be crowded and noisy.
Makes frequent trips to kitchen where air may be moist, warm and odorous from cooking foods.
Kitchen floor is uneven, and may be slippery from moisture and grease.
Possible exposure to blood-borne pathogens.
Physical Demands
Stands and walks short distances throughout shift.
Constantly required to handle and move objects weighing up to 30 lbs. over short to moderate distances.
Bends and stoops to perform routine cleaning and service tasks.
Must be able to work well under pressure.
Impact of Decision
Decisions directly impact customer service and the public image of the hotel.
Poor decisions may result in customer dissatisfaction and loss of revenues, due to unprofessional manner, inefficient response, unsafe work practices or improperly handled customer service situations.
An Equal Opportunity Employer
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
