We’re looking for a Spa Manager to join the team at our Carneros Resort and Spa
As a Spa Manager, you’ll be responsible for supervising and supporting the day to day activities of the spa while ensuring guests receive a soothing, world-class spa experience.
Job Responsibilities
Key responsibilities of a Spa Manager include:
- Assisting in scheduling employees and assigning work to ensure proper coverage
- Ensuring that all team members are properly trained and have the tools and equipment needed to effectively perform their jobs
- Performing opening and closing duties
- Assisting with scheduling spa appointments and services
- Assisting with ongoing training of the Well Spa team
- Maintaining a neat and clean work environment
- Interacting with guests in a professional and service oriented manner
- Answering questions about available services, general property information and amenities of the spa, fitness center and property
- Promoting and selling spa services and retail products
- Resolving guest complaints and communicating with the Spa Director regarding the issue and resolution in a timely manner
- Monitoring supply of guest amenities and supplies and completing purchase orders as appropriate
- Maintaining an up to date working knowledge of all spa services, packages, promotions, and retail products offered
Job Requirements
The minimum qualifications for the Spa Manager position are:
- Two (2) years of previous supervisory experience required, experience in a Spa atmosphere preferred
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail and excellence in guest service
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice both in person and over the phone
- Ability to observe performance and detect signs of emergency situations and respond with proper action
- Ability to participate in the creation of an enjoyable work environment
- Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
- Must be willing and have the ability to work a varied schedule that may include evenings and weekends
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
An Equal Opportunity Employer
