The Opportunity
As a Front Desk Manager, your primary function will be dedicated to operating the front of house operations including the Front Desk, the Market, and Guest Satisfaction. These functions include assisting the Assistant General Manager in administering front office functions and supervising staff on a daily basis.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. The Front Desk Manager should spend 80% of their workday in the Front of House seeing through the following job responsibilities.
Job Responsibilities
•Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner.
•Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
•Ensuring that all safety and security policies and procedures are followed.
•Assisting in the coaching and development of team members.
•Evaluating Front Office team performance and work to resolve all conflict within 24 hours.
•Recognizing team members and providing ongoing feedback.
•Reviewing guest comments and ensure that problems are identified and corrected in a timely manner.
•Maintaining an efficient system of communication between the Front Desk and other departments, with particular attention to guest arrivals and departures.
•Monitoring and maintaining the front office systems and equipment to ensure their optimum performance.
•This list is not inclusive of all job duties and responsibilities required for the job.
Job Requirements
•Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment.
•Ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
•Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
•Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
•Must have excellent supervisory and interpersonal skills.
•Ability to work a varied schedule that may include evenings, nights, holidays and weekends.
•The ideal Front Desk Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
The minimum qualifications for this position are:
•Minimum of two years front desk experience in a hotel property of similar size and quality.
•Minimum of one year supervisory experience in a similar size and quality hotel.
As you can see, your role with Evolution Hospitality is pretty important! We are grateful for the work that you do to take care of our guests and your co-workers. We hope that you find your experience to be fulfilling for as long as you choose to contribute to our special and unique company. Thank you again for all that you do.
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
