About This Opportunity:
We are currently looking for a Human Resource Generalist to join our team at The Stanley Hotel. Famous for its old world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 202-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO.
This position will report directly to the Director of Human Resources. The HR Manager is responsible for providing support and guidance to team members and managers as needed on a daily basis. Specifically, the HR Manager serves as the primary contact and resource for team members and managers on Employee Relations, Performance Management, Coaching and Counseling, Recruiting, and Legal Counseling. Recommends and implements procedural and process changes based on best practices and/or business trends. In addition, this position assists the Director of Human Resources in assessing organizational needs, developing aligned human resource solutions and implementing strategies in the area of employee relations, compensation and benefits, and recognition, enhancing our already authentic culture.
Responsibilities:
Developing and protecting the culture of this great property and Management Company is one of the most critical priorities for the position. This position is tailor-made for someone who is passionate about coaching the team, celebrating success, and fostering a culture that's positive and engaging for our associates.
Our ideal candidate will have experience as a generalist in Human Resources as well as experience interacting with a full range of employees (hourly to senior level management).
Job Requirements:
Team Member Relations (50% of the time)
• Works with team members of all levels to resolve team member issues by advising management regarding employment law and compliance, coordinating investigations and recommending the appropriate next steps and/or corrective action
• Coaches supervisors and managers in managing team member performance issues
• Advises managers and team members on the interpretation of personnel policies
• Partners with management to communicate Human Resources policies, procedures, programs and laws
• Manages, assists in the development of, coordinates and implements various team member relations programs and events to improve the team member, guest, and committee relations
• Communicates with Director of Human Resources regarding new laws, procedures, liability concerns or other property business to keep him/her informed
Employee Lifecycle Management (20% of the time)
• Plans and manages the recruitment, interviewing, hiring and on-boarding processes to maintain staffing levels with qualified individuals.
• Communicates with managers and team members to discuss career progression and coaching steps
• Coordinates the termination process including requesting final checks, scheduling exit interviews, and coordinating with managers to meet with team members
• Creates and performs turnover analysis in order to make recommendations to departments based on identified trends
Recruiting (15% of the time)
• Maintains the recruitment website
• Works with hiring managers and Director of Human Resources to write and place job postings as needed
• Coordinates with department managers to anticipate and coordinate seasonal and event recruiting needs
• Assists with screening resumes for hiring managers as requested
• Coordinates and participates in hiring fairs
• Performs pre-employment reference checks and coordinates pre-employment screening with the HR Coordinator
• Works with managers and Director of Human Resources to target/determine qualified internal candidates for promotion
• Assists Director of Human Resources with extending offers of employment; negotiates as needed
• Conducts periodic wage reviews to ensure compensation is competitive
HR Administration (15% of time)
• Works with Human Resources Coordinator to ensure that team member files are set up and maintained in accordance with company standards and government regulations
• Provides information and assistance to team members regarding personnel issues, benefits, policies, procedures, timeframes, forms, or other issues; responds to routine questions or issues; initiates problem resolution
• Assists Director of Human Resources with specialized projects, including research, data compilation, recommendations for action, etc.
• Performs various human resources functions as required for complete cross-training and cross-functioning of the Human Resources team, including but not limited to processing of new hires and status changes, benefits administration, workers compensation, safety, and other human resources functions
• Assists with the department's budget and ensures fiscal responsibility
• Supports the local execution of corporate programs/communications that will impact our people
Training and Development (10% of time)
• Manages training for leaders and team members including communication and tracking to ensure that all associates are receiving and completing necessary training
• Coordinates and facilitates new hire orientation, service delivery and other training courses as needed to generate a positive first impression for associates and emphasize the importance of guest service in our culture
• Provides necessary education and materials to managers and associates including workshops, team member handbooks and standardized reports
• Trains managers about recruiting tools, culture fit, and interview questions
• Identifies coaching trends to recommend training as appropriate
Preferred & Required Experience:
If you're an experienced, high energy human resource professional and a creative, innovative thinker, you just might be the candidate that we're looking for. In addition, the ideal candidate will meet the following requirements:
• A minimum of 2-4 years of human resource experience, and one year or more of experience as a Human Resources Generalist is preferred
• Bachelors degree in human resources or related area preferred
• Multiple language abilities preferred, fluency in English required and Spanish desired
• Familiarity with Federal and Colorado Employment Law
• Ability to work in a fast paced environment and serve as an advisor and trusted confidant to the leadership team of the hotel
• Professionalism and confidentiality are essential, with a strong commitment to providing outstanding customer service
• Ability to consistently display courtesy, etiquette, warmth and enthusiasm on the phone and in person
• Analytical skills with demonstrated ability to translate data to insight and then into action
• Strong computer skills including intermediate or above knowledge of Microsoft Office programs
• Must possess strong communication and listening skills, excellent speaking, reading and writing skills
• Ability to use logic to define a problem, collect information, establish facts, draw valid conclusions, interpret information for unique or unfamiliar situations
• Proven leadership and coaching skills with a track record of developing a highly motivated and cross trained group leaders
• Ability to effectively present information in one on one and group situations
• Must possess strong communication and listening skills, excellent speaking, reading and writing skills
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
• Ability to build rapport and trust at all levels of the organization
• Must be hospitality oriented and possess the ability to work under pressure and meet deadlines
• Ability to write and communicate in a professional manner
• Ability to adapt communication style to successfully convey messages and objectives to diverse audience
• Willingness to be flexible and commit to the hours the workload demands
An Equal Opportunity Employer
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