The Opportunity
We are currently looking for a Concierge to join our Carneros Resort and Spa team.
As Concierge, you’ll be responsible for ensuring a hospitable and professional atmosphere in the concierge desk while providing our guests with the highest level of service possible in an efficient, courteous and professional manner.
ESSENTIAL DUTIES:
• To understand and respond to all guest needs and requests in a friendly, helpful, timely and professional manner.
• To follow all specified procedures in administering the affairs of The Concierge desk; including shipping, dining reservations, providing information (and reservations) for local attractions, ticketing and amenities.
• To assist with coordination of transportation, rooming guests, amenity deliveries, up-selling and property explanation and orientation.
• To develop and maintain a working knowledge and contact base of the local area, Napa and surrounding areas, to be able to provide hotel guests and owners with information regarding points of interest, local services, location, cost, hours of operation, etc. Most importantly, to give our guests a real sense of the activity they are about to embark on.
• To ensure that all staff members remain informed of property activities and events as well as openings, closings and special events taking place in the Napa and Sonoma valleys.
• To be completely familiar with hotel Emergency Procedures and provide calm reassuring assistance to guests, visitors and fellow employees in the event of an emergency.
• To attend all hotel and "hospitality related" functions as directed by Front Office Manager.
• To represent and market Carneros Resort and Spa in a positive and professional manner as requested and continually promote the CRS internally and externally by attending special events when requested and building relationships both on and off property.
• To promote and comply with all policies and procedures of PlumpJack Hotels, LLC.
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• To maintain cleanliness and safety of all equipment and work areas at all times.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.
JOB KNOWLEDGE & EDUCATIONAL LEVEL: Extensive knowledge of the Napa Valley including restaurants, wineries, and other activities. Two or more years of experience in a customer service related position. Excellent communication skills and computer knowledge required. Must be familiar with Microsoft Word, Excel and Power Point software programs. Familiar with OSHA, SB198, local Department Of Health regulations and relevant, current laws governing handling of hazardous substances.
SKILLS AND APTITUDES: Detail oriented. Highly organized and efficient. High level of customer service. Knowledgeable and adept in troubleshooting and problem solving. Diplomatic. Trustworthy. Reliable. Requires little supervision. A "team player". The ability to ensure the security and confidentiality of hotel guests and hotel event information is required.
WORKING CONDITIONS: Work mainly indoors with short periods of time spent outdoors.
Indoor environment consists of a temperature controlled, clean, and well-lit office and hotel lobby area. Outdoors: may be required to walk, travel by car and/or van within the property and be responsible for off-property errands when necessary. Assisting The Bell Department outdoors with orientating guests and providing directions may often be necessary.
PHYSICAL DEMANDS: Stands and walks short distances throughout shift. Bends, stoops and reaches to perform routine job tasks. Constant use of telephones. Typewriting.
IMPACT OF DECISION: Employee decisions can and will directly impact customer service and the public image of The Carneros Inn. Decisions lacking sound judgment and/or "tact" may result in customer/guest/visitor dissatisfaction and loss of revenues. This can be due to lack of follow through on a given task, unsafe work practices, a short temper, a disregard for the consequences of ones actions, an inability to empathize and/or not thinking a situation through completely and properly. Employees must remain professional at all times. Please, keep this in mind, not only with guests and visitors of the hotel, but when dealing with co-workers and purveyors as well.
Equal Opportunity Employer
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
|
