Position Overview
The Event Manager is responsible for catering and group sales event execution while continually maximizing hotel revenue opportunities.
Measures of performance
Competency areas of time competency measures
Driving Sales • Achieves or exceeds contracted food & beverage revenue minimums
• Listens and reads the customer; identifies opportunities to up sell customer through food & beverage offerings, room upgrades, additional meeting space with room rental , AV and lighting upgrades and spa faculties, if applicable
• Translates wants and needs into success for the customer and Evolution Hospitality
• Responsible for managing group room block – cut off dates or extensions, attrition projections and room block utilization
• Uses corporate Revenue Management resources to help make informed decisions and maximize revenue
Use of Tools & Processes • Maintains accurate Sales System information on all bookings specifically program details and client correspondence, traces up to date and use of To Do list
• Follows proper event management procedures for event execution to include but not limited to beo creation, f & b forecasting, resume communication, amenity/VIP designation and room block management
• Produce accurate banquet/catering event orders and resumes within timeframe set by hotel
• Looks for ways to improve processes and enhance sales systems
• Applies an in-depth knowledge of Evolution Hospitality’s tools to find opportunities to increase profitability
Building a Systemic Service Culture • Creates a dynamic and positive relationship with customer from sales phase through on site execution
• Introduction with customer made within 24 hours of booking turnover
• Responds to all customer inquiries within 24 hours or sooner
• Maintains accurate and timely internal hotel communication
• Conducts site inspections with sales team
• Promotes hotel through personal involvement in community and business networking organizations
Supervisory responsibilities
This position does not have any supervisory responsibility.
Qualifications & experience
Education:
• Any combination of education and experience equivalent to graduation from a college or combination of education, training or experience that provides the knowledge, skills and abilities required to perform the Event Manager job duties
Knowledge/Skills:
• Must be computer literate; have experience using Internet Explorer, Microsoft Office Excel, CY/TY experience preferred
• Basic understanding of event management policies and execution
• Ability to be assertive and persuasive without being aggressive
• Excellent communicator with strong written and verbal communication skills
• Ability to quickly evaluate alternatives and decide on a plan of action
• Organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
• Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
• Strong interpersonal communication skills
• Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
• Knowledge of hotel features & benefits
Work Experience:
• A minimum of 1 years of experience in event planning or execution
• Experience at a similar size and quality hotel or venue
Work Approach Attributes:
• Demonstrates vertical flexibility
• Uses an analytical approach
• Portrays a genuine style
• Strategically proactive
Working Environment:
• Fast paced, high energy
• Private office, open cubicle or remote
• High touch by phone, electronic and in person
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
