Library Technician - Information Services Part Time
City of Carrollton
First Open Date:
SUMMARY: Responsible for performing paraprofessional duties to include:
assisting customers with library systems, equipment, and online databases; answering informational questions; locating print and electronic materials; performing a variety of administrative and clerical activities. Work is performed with limited supervision.
ESSENTIAL JOB FUNCTIONS:
Provides exemplary customer service to the public, co-workers, and supervisors
Adapts in a constantly changing environment
Assists in other areas as assigned.
Maintains regular and consistent attendance for the assigned work hours
POSITION SPECIFIC JOB FUNCTIONS:Information Services
Responds to requests for information from library customers.
Assists customers in the use of library resources and services.
Participates within various committees or groups as a team player.
May perform circulation duties which include: checking in/out borrowed materials; collecting fines and fees; issuing library cards; sorting materials; and/or, performing other related activities.
Maintains records retention guidelines under direction of Library Management Team.
Coordinates meeting room reservations in RecTrac and follows up with customers with questions or reservations.
Answers customer queries by phone or facilitates the transfer of customer phone calls to the appropriate extension.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of applicable databases
Knowledge of the Dewey decimal system
Knowledge of basic library principles and practices
Knowledge of customer service methods and techniques
Skilled in resolving customer complaints and concerns
Skilled in maintaining organization
Skilled in attending to details
Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures
Skilled in operating a computer and related software applications
Skilled in communicating effectively with a variety of individuals in person, on the phone, and electronically.
Ability to provide exemplary customer service
Ability to participate within a group and be a team player
Ability to think quickly in a variety of situations and respond creatively
Ability to adapt in a constantly changing environment
High School Diploma or G.E.D.
One year related library experience
Bi-lingual in English/Spanish.
Work is performed in public library environment
Must be able to stoop, bend, walk and reach to heights up to 7 ft. with the aid of step stools
May be subject to retrieval of books and materials from shelves up to 7t ft. high with the aid of step stools
Sits and stands for extended period of time assisting customers with public access catalog training, retrieving materials and answering desk phones.
Must be able to push, pull or lift up to 50 pounds.
Local travel may be required on an as needed basis.
Works a variety of day, evening and weekend hours.