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SUMMARY: Responsible for performing paraprofessional duties to include:

assisting customers with library systems, equipment, and online databases; answering informational questions; locating print and electronic materials; performing a variety of administrative and clerical activities.  Work is performed with limited supervision.

ESSENTIAL JOB FUNCTIONS:

• Provides exemplary customer service to the public, co-workers, and supervisors
• Adapts in a constantly changing environment
• Assists in other areas as assigned.
• Maintains regular and consistent attendance for the assigned work hours

POSITION SPECIFIC JOB FUNCTIONS:Information Services

• Responds to requests for information from library customers.
• Assists customers in the use of library resources and services.
• Participates within various committees or groups as a team player.
• May perform circulation duties which include: checking in/out borrowed materials; collecting fines and fees; issuing library cards; sorting materials; and/or, performing other related activities.
• Maintains records retention guidelines under direction of Library Management Team.
• Coordinates meeting room reservations in RecTrac and follows up with customers with questions or reservations.
• Answers customer queries by phone or facilitates the transfer of customer phone calls to the appropriate extension.

SUPERVISORY/BUDGET RESPONSIBILITIES:

    None

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of applicable databases
• Knowledge of the Dewey decimal system
• Knowledge of basic library principles and practices
• Knowledge of customer service methods and techniques
• Skilled in resolving customer complaints and concerns
• Skilled in maintaining organization
• Skilled in attending to details
• Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures
• Skilled in operating a computer and related software applications
• Skilled in communicating effectively with a variety of individuals in person, on the phone, and electronically.
• Ability to provide exemplary customer service
• Ability to participate within a group and be a team player
• Ability to think quickly in a variety of situations and respond creatively
• Ability to adapt in a constantly changing environment

MINIMUM QUALIFICATIONS:

• High School Diploma or G.E.D.
• One year related library experience

PREFERENCES:

• Bi-lingual in English/Spanish.

WORKING CONDITIONS:

• Work is performed in public library environment
• Must be able to stoop, bend, walk and reach to heights up to 7 ft. with the aid of step stools
• May be subject to retrieval of books and materials from shelves up to 7t ft. high with the aid of step stools
• Sits and stands for extended period of time assisting customers with public access catalog training, retrieving materials and answering desk phones.
• Must be able to push, pull or lift up to 50 pounds.
• Local travel may be required on an as needed basis.
• Works a variety of day, evening and weekend hours.

CONDITIONS OF EMPLOYMENT:

• Must pass pre-employment drug test.
• Must pass criminal history check.
• Must pass motor vehicle records check.

PAY RATE:

$15.35/HOUR