Alterations Associate
POSITION SUMMARY STATEMENT
The Alterations Associate is responsible for assisting the Sales Associate with Clients for measurement of merchandise that is to be altered, completing all alterations in a timely fashion and to St. John standards, as well as supporting management team as a representative of St. John. ESSENTIAL DUTIES AND RESPONSIBILITIES • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team • Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) • Assist Clients by measuring and marking garments to indicate the number of inches to be shortened • Processes garments received for Alterations daily • Complete all alterations requested on alteration form • Make sure rush garments are given priority and shipped out when due • Press garments to accurate measurements as requested on alteration forms • Hand weave garments that have been shortened from middle • Repair holes in garments • Reattach trims by hand crochet • Data entry of Alteration forms into Alterations Log • Files Alteration forms and maintains storage and discard • Demonstrates high level of quality in work, attendance and appearance • Actively participates in Monthly Touch Bases and follow-ups • Attend all required Store Meetings • Maintains standards of cleanliness and organization • Adhere to Timekeeping procedures ADDITIONAL RESPONSIBILITIES: • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management • Demonstrates high level of quality work, attendance and appearance • Adheres to all Company Policies & Procedures and Safety Regulations • Adheres to local, state and federal laws • Additional responsibilities assigned by supervisor related to your position/department • Less than 20% travel may be required as necessary • Ability to be flexible and willing to work extended hours when necessary • Model the “St. John Way” MINIMUM QUALIFICATIONS: COMPETENCIES: • Client Focus • Communication • Teamwork • Professionalism • Optimistic • Honest and Integrity • Adaptability • Embraces Change • Time Management • Results Orientated • Thoroughness • Organization Education/Experience: • 5-10 years alterations experience on luxury brand merchandise • Experience with knit alterations • Crochet / weaving experience preferred • Garment construction knowledge helpful |