POSITION SUMMARY STATEMENT

The Regional Manager provides leadership, direction, guidance and support to the store teams within the designated geographical area. Responsibilities include; overseeing, motivating, and encouraging store managers to achieve sales and profit plans in the region’s stores, accountability for the region’s financial results, the visual merchandising of locations, compliance with all Company initiatives related to stores, the recruiting, staffing, and development of all store managers, creating a succession strategy and executing the strategy; while maintaining effective and professional channels of communication with all corporate partners and store teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership Effectiveness:
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Communicates effectively, with a global perspective while developing and maintaining professional relationships
• Provides and ensures that a high standard of service is consistently delivered to all internal and external clients
• Develops and executes market strategies consistently and in alignment with the St. John brand, image and standards throughout the region
• Works closely with the Vice President of Retail and Finance Department for the development and execution of the region’s business plan and annual sales budget for each store
• Oversees management teams of multiple store locations
• Coaches, develops, and motivates the Store Managers in decision making and successful execution of their roles and the store team performance
• Partners with Director of Human Resources - Retail regarding personnel: recruiting, hiring, training, succession planning, employee relations, staffing requirements, work environment, etc.
• Has a strategic and tactical approach to achieve expectations and KPIs
• Ensure the St. John Experience is consistently followed and lives in store

Operations:
• Ensures that each Store Manager and team maintains interior and exterior of the building to standard
• Ensures that each Store Manager and team maintains efficient and accurate backroom operations to include stockroom organization and shipping/receiving
• Supports/ reinforces company policies, procedures and systems
• Adheres to total region planned budget through expense control and analysis
• Understands and utilizes all reports and reporting procedures including
• Completes and administers performance management and developmental reviews of direct reports
• Resolves performance problems in a timely manner and with a sense of urgency
• Consistently recruits, trains and retains a highly professional and productive staff
• Monitors and maintains compliance to all Company Policies & Procedures
• Ensures that each store merchandises and maintains the appearance of the store in accordance to St John Visual standards
• Maintains Loss Prevention and Inventory Control standards


Business Development:
• Understands and implements initiatives in alignment with the company’s business strategies and direction
• Ensures the achievement of store and region sales plans, productivity and profit goals
• Understands individual store goals and works with each Store Manager to develop a strategic plan to achieve those goals
• Is knowledgeable of the marketplace and acts based on these goals/strategies to drive business results
• Interacts well with clients and is present for store events
• Works to effectively develop community relations throughout the region and coordinates effective local marketing events
• Strong communication and presentation skills – written and verbal

ADDITIONAL RESPONSIBILITIES:
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adheres to local, state and federal laws
• Additional responsibilities assigned by supervisor related to your position/department
• 80% travel may be required as necessary
• Ability to be flexible and willing to work extended hours when necessary

SUPERVISORY RESPONSIBILITIES
• Directly manages Regional Boutique Staff
• Provides coaching, direction, develops and empowers direct reports.
• Ensures work flow and processes are to maximum efficiencies for business necessity
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ORGANIZATIONAL RELATIONSHIPS
• Interacts with all levels throughout organization including employees, executives and outside vendors and clients on a regular and effective basis

MINIMUM QUALIFICATIONS: The following are the minimum qualifications needed in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:
• Communication
• Decision Making
• Leadership
• Negotiating
• Strategic Problem Solving
• Motivator
• Results Oriented
• Thoroughness
• Organization
• Time Management
• Teamwork
• Embraces Change / Adaptability
• Client Focus
• Professionalism
• Honesty and Integrity

Education/Experience:
• 5-10 years experience in multi-store management within a company store organization
• General Human Resources experience: staffing, coaching, counseling, training and development of teams
• Knowledge of various federal and state employment laws
• 4-year college degree or equivalent
• Strong Knowledge of retail operations including: sales, customer service and clientele development, merchandising, inventory control, store Profit and Loss statements and inventory control
• Good computer skills: Word, Excel, Microsoft Outlook and POS systems