POSITION SUMMARY STATEMENT
The Sales Assistant is primarily responsible for supporting a top-producing, primary Wardrobe Specialist in all aspects of sales, including client service and administrative elements related to selling. In addition, the Sales Assistant is also responsible for supporting the store initiatives by providing the “St. John Experience” level of service to all internal and external clients, which includes building rapport with clients, clienteling, supporting the management team and representing the St. John brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
• Support primary Wardrobe Specialist with the sales by securing necessary merchandise, place merchandise back in designated area on sales floor, as well as replenishing sold merchandise on the floor
• Complete the Alteration/Blocking processes in accordance to Company standards (i.e. complete paperwork, follow up to ensure alterations are completed within appropriate timeframe, receive altered merchandise into store, and make follow-up calls with client)
• Support and assist clients in primary Wardrobe Specialists absence
• Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
• Remain current and knowledgeable in all aspects of primary Wardrobe Specialists top clientele in order to provide excellent and personalized customer service
• Assists in maintaining primary Wardrobe Specialists client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
• Sends Company initiated mailings for primary Wardrobe Specialists clients: Catalogs, invitations, sale cards, etc. as needed
• Log COG’s for primary Wardrobe Specialist each month for corporate report
• Understands and performs all POS functions accurately, professionally and within Company Guidelines
• Assists in merchandising and maintaining the appearance of the store according to St. John standards
• Helps to maintain store, lunchroom, stockroom and bathroom to Company standards as needed
• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
• Actively contributes to non-selling activities
• Demonstrates high level of quality in work, attendance and appearance
• Actively participates in Monthly Touch Bases and follow-ups
• Attends all required Store Meetings
• Maintains standards of cleanliness and organization
• Adheres to Code of Ethics
• Adheres to all Company Policies & Procedures
• Adhere to Timekeeping procedures
• Adhere to local, state, and federal laws

ADDITIONAL RESPONSIBILITIES:
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Additional responsibilities assigned by supervisor related to your position/department
• Ability to be flexible and willing to work extended hours when necessary
• Ability to work varied hours, nights, days and weekends to support the business needs.

MINIMUM QUALIFICATIONS:
COMPETENCIES:
• Adaptability
• Client Focus
• Communication
• Decision Making
• Embraces Change
• Honesty and Integrity
• Initiative
• Innovation
• Optimistic
• Organization
• Professionalism
• Results Orientated
• Solutions Orientated
• Teamwork
• Time Management
• Thoroughness

EDUCATION/EXPERIENCE:
• 1-2 years retail sales experience
• Understanding of the luxury client
• Ability to work varied hours: nights, days and weekends to support the business needs
• Previously worked in a clienteling, client-centric environment preferred
• Good computer skills: Word, Excel, Microsoft Outlook and POS systems