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Strategic Services Coordinator

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JOB TITLE:  Strategic Services Coordinator DEPARTMENT/DIVISION:  Strategic Services 

REPORTS TO:  Director of Strategic Services 


SUMMARY: Responsible for performing complex management analysis, research, and project and/or program coordination, development, and implementation in support of the Strategic Services department within the City Manager’s division. The department oversees organization-wide strategic planning, performance measurements, policy documentation, organizational development, and the managed competition program. Work requires limited supervision and the use of independent judgment and discretion. 



  • Participates in and supports the City’s managed competition and strategic planning program, which includes: benchmarking performance and cost measures to competitors in the public and private sectors; reviewing and analyzing departmental budgets and strategic plans submissions; participating in departmental and executive team competition reviews; participating in City Council work sessions and meetings as needed; responding to inquiries related to performance or efficiency needs, challenges, and/or opportunities; and/or, performing other related activities. 
  • Performs analysis activities related to performance or operational efficiencies, which includes: researching and analyzing operational, fiscal, and other data for applicable processes; conducting benchmarking research and analysis; conducting interviews and on- site operational observations; identifying and executing process improvements that result in measurable increases in value or efficiency; developing reports and making recommendations based on findings; reviewing and analyzing departmental performance management plans; and/or, performing other related activities. 
  • Coordinates performance management plan maintenance and reporting, which includes: ensuring timely and accurate submission of plans; preparing key indicator reports for the Executive team; developing performance metrics and indicators; reviewing, updating , and analyzing measures for consistency and applicability; and/or, performing other related activities. 
  • Coordinates and develops the City’s strategic culture program, which includes: coordinating and participating in employee recognition and workforce enrichment programs; empowering and providing opportunities for all levels of staff to drive positive change and provide value; identify strategic resources both internal and external to help others succeed; provide collaborative leadership to promote and encourage innovations or improvements that share resources, explore new ideas, or implement best practices that help employees to always be the best; and/or, performing other related activities. 
  • Participates in a variety of special projects in support of City Manager and/or City Council initiatives, which may include: analyzing vendor contracts; performing special studies; providing guidance and recommendations to departments to ensure organizational sustainability and maximize organizational efficiency, effectiveness, and performance; recommending cost-conscious decisions and actions; providing the City Manager with accurate and timely information to support decision-making and policy direction; and/or, performing other related activities. 
  • Performs other duties as assigned. 



  • None 



Knowledge of: 

  • Knowledge of local government operations and processes; 
  • Knowledge of management principles; 
  • Knowledge of research and analysis methods; 

Skilled in: 

  • Skilled in group facilitation and collaborative processes; 
  • Skilled in building consensus and gaining stakeholder support; 
  • Skilled in working effectively with a diversity of professionals, from skilled laborers to executives and elected officials; 
  • Skilled in working with large electronic documents; 
  • Skilled in reading and interpreting technical documents; 
  • Skilled in assessing cost efficiency and effectiveness of municipal operations; 
  • Skilled in conducting benchmark surveys; 
  • Skilled in conducting best practice research; 
  • Skilled in applying independent judgment, personal discretion, and resourcefulness in interpreting and applying guidelines; 
  • Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures; 
  • Skilled in critical thinking and developing recommendations for complex resolutions from many resources and sometimes amid conflicting priorities; 
  • Skilled in preparing clear and concise reports; 
  • Skilled in providing customer service; 
  • Skilled in gathering and analyzing information and making recommendations based on findings and in support of organizational goals; 
  • Skilled in operating a computer and related software applications; 
  • Skilled in communicating effectively with a variety of individuals. 



  • Bachelor’s Degree in General Business Administration or a related field. 
  • One year of experience in performance management, project coordination, process analysis, and/or conducting research. 



  • Master’s Degree 
  • Bilingual in English and Spanish 



  • Frequent sitting, talking, seeing, hearing, and manual dexterity. 
  • Occasional lifting and carrying up to 10 pounds. 
  • Work is typically performed in a standard office environment. 



  • Must pass pre-employment drug test. 
  • Must pass criminal history check. 
  • Must pass motor vehicle records check. 

PAY RATE:$66,324.29/year

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