SUMMARY: Responsible for performing activities related to reading residential and commercial meters and performing field customer service. Work is performed with limited supervision.

ESSENTIAL JOB FUNCTIONS:

• Conducts field readings of residential and commercial meters. Logs results utilizing established guidelines.
• Provides field customer service activities related to new service, service suspensions, service cancellations, high bill complaints, flow checks, and/or other related issues.
• Prepares and maintains a variety of records, logs, work orders, and/or other related documentation.
• Performs other duties as assigned.

SUPERVISORY/BUDGET RESPONSIBILITIES:

• None.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of City geography;
• Skilled in providing customer service;
• Skilled in reading maps;
• Skilled in preparing and maintaining records;
• Skilled in operating a computer and related software applications;
• Skilled in communicating effectively with a variety of individuals.

MINIMUM QUALIFICATIONS:

• High School Diploma or G.E.D.
• One year of related customer service experience.
• Requires a valid Texas Driver’s License.

PREFERENCES:

• None.

WORKING CONDITIONS:

• Frequent climbing, balancing, reaching, sitting, standing, stooping, kneeling, crouching, walking, talking, seeing, hearing, smelling, and manual dexterity.
• Occasional lifting and carrying up to 100 pounds.
• Work is typically performed in both standard office and outdoor environments, with potential exposure to adverse weather conditions.
• Work is performed in close quarters and high and precarious places.

CONDITIONS OF EMPLOYMENT:

• Must pass pre-employment drug test.
• Must pass criminal history check.
• Must pass motor vehicle records check.

PAY RATE: $15.35 Hourly