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Strategic Services Coordinator

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SUMMARY: Responsible for performing complex management analysis, research, and project and/or program coordination, development, and implementation in support of the Strategic Services department within the City Manager’s Office. The department oversees organization-wide strategic planning, performance measurements, policy documentation, organizational development, and the managed competition program. Work requires limited supervision and the use of independent judgment and discretion.




  • Participates in and supports the City’s managed competition and strategic planning program, which includes: benchmarking performance and cost measures to competitors in the public and private sectors; reviewing and analyzing departmental budgets and strategic plans submissions; participating in departmental and executive team competition reviews; participating in City Council work sessions and meetings as needed; responding to inquiries related to performance or efficiency needs, challenges, and/or opportunities; and/or, performing other related activities.
  • Performs analysis activities related to performance or operational efficiencies, which includes: researching and analyzing operational, fiscal, and other data for applicable
  • processes; conducting benchmarking research and analysis; conducting interviews and on- site operational observations; identifying and executing process improvements that result in measurable increases in value or efficiency; developing reports and making recommendations based on findings; reviewing and analyzing departmental performance management plans; and/or, performing other related activities.
  • Coordinates performance management plan maintenance and reporting, which includes: ensuring timely and accurate submission of plans; preparing key indicator reports for the Executive team; developing performance metrics and indicators; reviewing, updating , and analyzing measures for consistency and applicability; and/or, performing other related activities.
  • Coordinates and develops the City’s strategic culture program, which includes: coordinating and participating in employee recognition and workforce enrichment programs; empowering and providing opportunities for all levels of staff to drive positive change and provide value;Participates in a variety of special projects in support of City Manager and/or City Council initiatives, which may include: analyzing vendor contracts; performing special studies; providing guidance and recommendations to departments to ensure organizational sustainability and maximize organizational efficiency, effectiveness, and performance; recommending cost-conscious decisions and actions; providing the City Manager with accurate and timely information to support decision-making and policy direction; and/or, performing other related activities.
  • identify strategic resources both internal and external to help others succeed; provide collaborative leadership to promote and encourage innovations or improvements that share resources, explore new ideas, or implement best practices that help employees to always be the best; and/or, performing other related activities.
  • Performs other duties as assigned.


  • None


  • Knowledge of local government operations and processes;
  • Knowledge of management principles;
  • Knowledge of research and analysis methods;
  • Skilled in group facilitation and collaborative processes;
  • Skilled in building consensus and gaining stakeholder support;
  • Skilled in working effectively with a diversity of professionals, from skilled laborers to executives and elected officials;
  • Skilled in working with large electronic documents;
  • Skilled in reading and interpreting technical documents;
  • Skilled in assessing cost efficiency and effectiveness of municipal operations;
  • Skilled in conducting benchmark surveys;
  • Skilled in conducting best practice research;
  • Skilled in applying independent judgment, personal discretion, and resourcefulness in interpreting and applying guidelines;
  • Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures;
  • Skilled in critical thinking and developing recommendations for complex resolutions from many resources and sometimes amid conflicting priorities;
  • Skilled in preparing clear and concise reports;
  • Skilled in providing customer service;
  • Skilled in gathering and analyzing information and making recommendations based on findings and in support of organizational goals;
  • Skilled in operating a computer and related software applications;
  • Skilled in communicating effectively with a variety of individuals.


  • Bachelor’s Degree in General Business Administration or a related field.
  • One year of experience in performance management, project coordination, process analysis, and/or conducting research.


  • Master’s Degree
  • Bilingual in English and Spanish


  • Frequent sitting, talking, seeing, hearing, and manual dexterity.
  • Occasional lifting and carrying up to 10 pounds.
  • Work is typically performed in a standard office environment.


  • Must pass pre-employment drug test.
  • Must pass criminal history check.
  • Must pass motor vehicle records check.

Rate of Pay - $58,682 per year.

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