Primary responsibility of a Sales Associate of Hot Topic is to assist in achieving store objectives with regards to sales and shrink, and serve customers using selling skills.
ACCOUNTABILITIES
Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations
Covers the sales floor zone as assigned
Performs cash register functions as required and ensures accuracy and efficiency
Shares music knowledge and information with customers and members of store team
Assists planogram changes including store map, wall, fixture, merchandising mix, etc.
Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness
Communicates fashion trend information to management and respective HQ partners
Complies with loss prevention policies and procedure
Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary
Understands and complies with Company policies and procedures
Assists in the organization of backroom including stocking and arranging products and supplies
Performs other duties as assigned
Works and communicates well with others, regardless of position, to achieve best results
Appropriately represents the store to customers and co-workers
Maintains professionalism at all times
Takes direction well and follows through with SM/ASM on assignments
Takes responsibility for own performance and consistently meets commitments
REQUIREMENTS
Experience & Education
Previous retail store experience preferred
Minimum of 16 years of age
Competencies & Skills
Demonstrated excellent customer service skills
Strong verbal communication skills
Can do attitude and a team player
Physical Requirements (with or without reasonable accommodation)
Able to stand and walk around during scheduled hours
Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds
Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.
Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.
