The Opportunity
We are currently looking for a highly motivated, determined, well-spoken and experienced Sales Manager who understands the meaning of “hunting” to proudly sell our property.
Position Overview
The Sales or Catering Sales Manager is responsible for proactively prospecting, facilitating and closing group sales, catering sales and business transient opportunities.
Measures of Performance Competency
- Driving Sales
- Achieves or exceeds individual assigned sales goals
- Listens and reads the customer; identifies needs and responds accordingly
- Translates wants and needs into success for the customer and Evolution Hospitality
- Continually targets and prospects for new business through individual creativity and innovation
- Weighs the value of each piece of business against hotel objectives at daily RevMax meeting
- Utilizes yield management techniques by negotiating room rates and function space commitments in order to enhance the hotel’s financial performance
- Uses Revenue Management resources to help make informed decisions and maximize revenue
- Understands revenue management principle, analyzes trends and patterns in relation to pricing, and can discuss impact on hotel occupancy, revenue and flow through
- Creates new sales strategies and promotions and quickly changes or terminates ineffective sales strategies or promotions
- Uses competitive market and market segment knowledge to devise innovative sales strategies
- Understands sales strategies and tactics of competitor hotels; effectively capitalizes on hotel’s strengths and competitor’s weaknesses and capabilities
- Use of Tools & Processes
- Identifies potential leads by using a wide variety of means/tools
- Maintains accurate sales system information on all new and ongoing leads and accounts, including solicitation efforts
- Accurately produces and/or reviews all sales contracts, rate agreements
- Looks for ways to improve processes and enhance sales systems
- Applies an in-depth knowledge of Evolution Hospitality’s tools to find opportunities to increase profitability
- Building a Systemic Service Culture
- Develops and maintains positive relationships with peers, competitors and brand partners
- Responds to all leads and RFPs within 24 hours
- Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction
- Ensures proper communication with other hotel departments
- Conducts site inspections, local sales calls and attends appropriate trade shows and client events
- Promotes hotel through personal involvement in community and business networking organizations
Supervisory Responsibilities
This position does not have any supervisory responsibility
Qualifications & Experience
- Education:
- Any combination of education and experience equivalent to graduation from a college or combination of education, training or experience that provides the knowledge, skills and abilities required to perform the Account or Sales Manager job duties
-Knowledge/Skills:
- Must be computer literate; have experience using Internet Explorer, Microsoft Office, Delphi, CI/TY, Envision experience preferred
- Knowledge of general sales techniques or evidence of formal training
- Ability to be assertive and persuasive without being aggressive
- Excellent communicator with strong written and verbal communication skills
- Track record of developing long term relationships and contacts
- Ability to quickly evaluate alternatives and decide on a plan of action
- Organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
- Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
- Strong interpersonal communication and networking skills
- Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
- Knowledge of hotel features, benefits, and competing hotels within the market
Work Experience
- A minimum of 1 to 3 years of experience as an Account or Catering Sales Manager with a proven track record of success
Job Descriptions
- Demonstrated ability to understand customer requirements and translate into sales solutions
- Experience at a similar size and quality hotel
- Experience in internet research and database mining
- Work Approach Attributes:
- Demonstrates vertical flexibility
- Uses an analytical approach
- Portrays a genuine style
- Strategically proactive
- Working Environment:
- Fast paced, high energy
- Open cubicle or remote
- High touch by phone, electronic and in person
We are always seeking service oriented individuals to join the Carneros Resort and Spa team. If you think this opportunity is the right fit for you, apply today!
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About Carneros Resort and Spa
An Equal Opportunity Employer, Carneros Resort and Spa is the authentic Napa Valley escape. Nestled on 28 acres surrounded by rolling vineyards, this newly revitalized resort lets guests experience stylish cottage-style accommodations and elevated amenities reflect the area’s distinct charm. Relax in a private cottage featuring unique touches like alfresco showers and a private landscaped garden. Indulge in seasonally inspired dining at one of the resort’s three restaurants, FARM at Carneros, Boon Fly Café, and the guest-exclusive Hilltop Dining Room. Enjoy a relaxing spa treatment at the new Spa at Carneros, or lounge poolside and enjoy panoramic views of the countryside.
