The Opportunity
We’re auditioning for professional, outgoing and outrageous personalities to fill the role of Lead Banquet House Attendant.
As a Lead Banquet House Attendant, you’ll be responsible for assisting with fulfilling the vision of consistently providing a clean and well maintained event space, worthy of a rock star, for each of our guests by providing leadership and direction to the Banquet House Attendants.
Job Responsibilities
Key responsibilities of the Lead Banquet House Attendant include:
• Supervising, training and empowering Banquet House Attendants to exercise good judgment to make decisions regarding service, product quality, and Guest satisfaction by adhering to company training standards
• Assisting where necessary to ensure optimum service to Guests
• Ensuring that rooms are set up according to Banquet Event Orders and hotel specifications
• Answering questions about the hotel, rock memorabilia and/or music
• Answering questions about local area attractions and things to do
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Maintaining an up to date working knowledge of local area attractions and things to do around the hotel
Job Requirements
The ideal Lead Banquet House Attendant candidate will be detail oriented, have a passion for delivering excellent service, and enjoy working in a fast-paced environment.
The minimum qualifications for this position are:
• A minimum of 1 year previous banquets or convention services experience
• One to three years supervisory skills preferred
• Ability to deliver Kick-Ass service to each hotel guest
• Ability to stand, walk and move around during entire shift
• Ability to handle, carry and/or lift items weighing up to 50 pounds
• Ability to perform job functions with attention to detail, speed and accuracy
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Must have a valid Certified Food Handlers Card or be capable of obtaining one
• Must have a valid alcohol awareness certification or be capable of obtaining certification
An Equal Opportunity Employer
Hard Rock Hotel San Diego: As authentic, passionate, irreverent and unpredictable as music itself.
Backstage, green rooms and red carpets. Uniforms designed by a rock star. Working at Hard Rock Hotel San Diego is not quite like working at a vanilla hotel. Hard Rock's team is as passionate and authentic as rock itself. Our mission is to serve from the heart: An entourage of staff hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, this is Hard Rock and the ordinary and staid will not do.
If you kick ass at what you do, and have a true passion for service and music, separate yourself from the crowd and be noticed.
