The Special Event Manager sells and markets the Lagoon Waterpark and other entertainment venues of the Holiday Inn Resort Orlando Suites & Waterpark to a diverse clientele primarily targeting locals in the greater Orlando area. This individual promotes a “DBS” (Different, Better, Special) experience and creates enthusiasm for the property’s unique and diverse offerings for the ultimate kid and family experience.
Responsibilities
Successfully achieves booking goals on a quarterly and annual basis
Serve as primary hotel contact for information on entertainment venues for all outside inquires and guest requests, answering related questions efficiently, and providing full follow through to resolution.
Actively solicit and secure venue revenue through outside solicitation efforts focused on local schools, camps, recreation centers, churches and houses of worship, youth clubs, etc...
Main conduit for all outside party sales leads for waterpark and entertainment venues; timely answering all inquiries, distributing venue sales information and formal proposals, executing client site walk-throughs, accurate intake, and generating updated Event Orders (EO).
Working with Director of Entertainment, oversee ResortPass reservations and cabana reservations and upselling additional services and food & beverage
Maintain all marketing and print materials related to waterpark and entertainment venues along with feature promotions, special event collateral, elevator signage, in-room collateral
Ensure hotel's brand and vanity website (working with SecondWave) are routinely up to date with the most current venue information.
Solicit and promote all in-room amenity programs for special occasions…birthdays, life cycle events, etc...
Perform administrative duties such as answering phones and managing email correspondence related to waterpark and entertainment venues
Assists with any required daily, weekly, monthly and year-end reports as required by either the sales or entertainment departments
Support any administrative or special project needs as directed by Management Team
Maintain consistent communication internally and throughout the hotel's operating departments.
Liaise with Director of Entertainment and Director of Sales & Marketing to effectively plan and execute special events and initiatives, including holiday activations or large reservations
Keeps an accurate history file of each event; writes follow up correspondence
