Vespera on Ocean in Pismo Beach is currently looking for a highly motivated, determined, well-spoken and experienced Catering/Events Manager who understands the meaning of “hunting” to proudly sell our property. Eligible for quarterly incentive bonus program.
Job Responsibilities:
Driving Sales-
Achieves or exceeds catering contracted food & beverage revenue minimums
Maximize vendor’s profit line
Listens and reads the customer; identifies opportunities to up sell customer through food & beverage offerings, outside catering fees, room upgrades, additional meeting space with room rental , AV and lighting upgrades and draping, if applicable
Translates wants and needs into success for the customer, hotel and Evolution Hospitality
Responsible for managing group room block – cut off dates or extensions, attrition projections and room block utilization
Uses Revenue Management resources to help make informed decisions and maximize revenue
Use of Tools and Processes-
Maintains accurate sales system information on all bookings specifically Social Event details and client correspondence, traces up to date and use of To Do list
Follows proper Catering & Event management procedures for event execution to include but not limited to event orders creation, f & b forecasting, resume communication, amenity/VIP designation and room block management
Produce accurate catering event orders and resumes within timeframe set by hotel
Maintain accurate wedding packages and assure profit line
Assured all Wedding packages accuracy in CITY
Ensures regular on going communication is happening amongst the team to recognize performance and communicate client’s expectation thru Event orders, Resumes and Change logs
Monthly and or weekly updates to clients on food and beverage commitments
Handle all billing aspects, assuring billing accuracy before going to client
Handle all social groups details and ensure estimated charges are updated and submit to accounting 7 days prior client’s arrival
Work closely with outside caterers to assure excellent execution on the day of event
Looks for ways to improve processes and enhance sales systems
Submit all wedding packages outside vendor’s orders to Catering Coordinator 6 – 12 months.
Complete all wedding event orders 4 to 6 months prior arrival
Applies an in-depth knowledge of Evolution Hospitality’s tools to find opportunities to increase profitability
Building a Systemic Service Culture-
Creates a dynamic and positive relationship with customer from sales phase through on site execution along with Catering Sales Manager
Introduction with customer made within 24 hours of booking turnover
Responds to all customer inquiries within 24 hours or sooner
Schedule Wedding food tasting 4 to 6 months prior wedding date
Schedule final walk-thru for all weddings 4 – 5 days prior arrival.
Maintains accurate and timely internal hotel communication
Conducts site inspections with sales team
Promotes hotel through personal involvement in community and business networking organizations
Qualifications & Experience
Education:
Any combination of education and experience equivalent to graduation from a college or combination of education, training or experience that provides the knowledge, skills and abilities required to perform the Event Manager job duties
Knowledge/Skills:
Must be computer literate; have experience using Internet Explorer, Microsoft Office, Delphi, CI/TY, Envision experience preferred
Basic understanding of event management policies and execution
Ability to be assertive and persuasive without being aggressive
Excellent communicator with strong written and verbal communication skills
Ability to quickly evaluate alternatives and decide on a plan of action
Organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
Strong interpersonal communication skills
Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
Knowledge of hotel features & benefits
Work Experience:
A minimum of 2 years of experience in event planning or execution
Experience at a similar size and quality hotel or venue
Work Approach Attributes:
Demonstrates vertical flexibility
Uses an analytical approach
Portrays a genuine style
Strategically proactive
Working Environment:
Fast paced, high energy
Private office, open cubicle or remote
High touch by phone, electronic and in person
An Equal Opportunity Employer
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
