In the midst of the beautiful Napa Valley winegrowing region is the Carneros Resort and Spa, a luxurious retreat nestled among 28 acres. The resort offers modern and sophisticated accommodations, amenities as well as food and wine experiences.
The Opportunity
Join our team as our Orchard Concierge & Coordinator
Job Responsibility
To assist in providing gracious and sincere customer service to Orchard Owners and guests staying in our Orchard Cottages.
Job Description
- To understand and respond to all Owner and guest needs and requests in a friendly, helpful, timely and professional manner.
- To follow all specified procedures in administering the affairs of The Orchard Office; including travel assistance, dining reservations, providing information (and reservations) for local attractions, ticketing and amenities and preparing detailed itineraries according to the FORBES standards.
- To understand and follow all legal obligations of Ownership Documents including but not limited to: assisting with maintaining yearly availability calendar, reservation procedures, rules and regulations and following all deadlines established in the Ownership Documents.
- To assist with making Owner reservations following usage guidelines and reservation procedures set forth in The Orchard Ownership Documents. Also provide written confirmation of reservation.
- To assist with coordination of transportation, rooming guests, amenity deliveries, and property explanation and orientation.
- To develop and maintain a working knowledge and contact base of the local area, San Francisco and surrounding areas, to be able to provide Orchard Owners and guests and with information regarding points of interest, local services, location, cost, hours of operation, etc. Most importantly, to give Orchard Owners and guests a real sense of the activity they are about to embark on.
- To assist with ensuring the satisfactory condition of Orchard Cottages prior to occupancy as requested
- To be completely familiar with hotel Emergency Procedures and provide calm reassuring assistance to guests, visitors and fellow employees in the event of an emergency.
- To represent and market The Orchard and The Carneros Resort And Spa in a positive and professional manner as requested and continually promote CRS internally and externally by attending special events when requested and building relationships both on and off property.
- To promote and comply with all policies and procedures of Evolution Hospitality, LLC..
- To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
- To maintain cleanliness and safety of all equipment and work areas at all times.
- To attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
Job Knowledge
- Four-Year College Degree preferred.
- Must have a minimum of two years experience in a similar position.
- Excellent communication skills and computer knowledge required.
- Must be familiar with SMS, Microsoft Word, Excel, Google Sheets, Alice, HotSOS and Outlook or similar software programs.
- Knowledge of creating and working with computer graphics is preferred.
- Familiar with OSHA, SB198, local Department Of Health regulations and relevant, current laws governing handling of hazardous substances.
Skills and Aptitudes
- Detail oriented.
- Highly organized and efficient.
- High level of customer service.
- High level of communication skills.
- Knowledgeable and adept in troubleshooting and problem solving.
- Diplomatic.
- Trustworthy.
- Reliable.
- Requires little supervision.
- A "team player".
- The ability to ensure the security and confidentiality of Orchard Owner information, hotel guests and hotel event information is required.
Working Conditions
- Work mainly indoors with short periods of time spent outdoors.
- Indoor environment consists of a temperature controlled, clean, and well-lit office.
- Outdoors: Will be required to walk stairs and uneven pavement, and travel by golf cart within the property .
Physical Demands
- Stands and walks short distances throughout shift.
- Bends, stoops and reaches to perform routine job tasks.
- Must be able to lift up to 50 lbs.
- Constant use of telephones and computer.
Impact of Decision
- Employee decisions can and will directly impact customer service and the public image of The Orchard and The Carneros Resort and Spa. Decisions lacking sound judgment and/or "tact" may result in Owner/customer/guest/visitor dissatisfaction and loss of revenues. This can be due to lack of follow through on a given task, unsafe work practices, a short temper, a disregard for the consequences of ones actions, an inability to empathize and/or not thinking a situation through completely and properly. Employees must remain professional at all times. Please, keep this in mind, not only with owners, guests and visitors of the hotel, but when dealing with co-workers and purveyors as well.
General
Must comply with the Company’s Appearance and Dress Code policy as set forth in the Employee Handbook.
Job Classification
The position is classified as Full-Time and, upon completion of the Introductory Period, the employee is eligible for the Employee Benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the Company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.
An Equal Opportunity Employer
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
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