As a Lead Front Desk Agent at our Hyatt Place El Segundo, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. In addition to the responsibilities of the Front Desk Agent, you will perform additional duties while guiding and inspiring your front desk colleagues to excel.
Responsibilities:
Key responsibilities of a Lead Front Desk Agent include:
• Reconciling daily activity and closing all accounts in preparation for the new business day
• Processing, formatting, and distributing daily reports
• Overseeing procedural aspects of the hotel’s front office and maintaining a presence during peak traffic periods
• Observing front desk associates to ensure that the team is interacting with guests efficiently, courteously, and professionally
• Assisting employees with operational issues
• Ensuring that all Elite guests, VIP guests and repeat guests are identified, recognized and pre-blocked
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Assisting with the training, coaching and development of team members
• Organize, stock and take inventory of the hotel Market/Pantry
• Monitor and handle all airline crew reservations
• Act as Manager-on-Duty on occasion
• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments
Job Requirements:
The minimum qualifications for this position are:
• High school degree or equivalent
• Strong computer skills
• Pleasant telephone demeanor
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends
Preferred Experience:
• Two years of hotel front desk
• Bi-lingual skills (Spanish)
• Previous Hyatt brand/systems experience
About Evolution Hospitality:
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
