The Hyatt Place Vacaville is a new-build hotel located adjacent to Sunrise Banquet Hall and Event Center, a popular Vacaville event venue, and near Nut Tree Plaza and the Vacaville Premium Outlets. Offering casual hospitality and purposeful service in a smartly designed, high-tech and contemporary environment, Hyatt Place Vacaville will feature stylish and comfortable guestrooms with separate spaces for sleeping, working and playing, and the amenities to accommodate guests’ lifestyles and familiar routines.
The Opportunity
We're currently seeking a professional Night Auditor/Gallery Host to join our busy team at the Hyatt Place Vacaville.
Job Responsibilities
Key responsibilities of a Night Auditor/Gallery Host (aside from remaining awake the entire night!) include:
• Auditing all charges and postings and correcting work as necessary
• Reconciling daily activity and closing all accounts in preparation for the new business day
• Processing, formatting and distributing daily reports
• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Processing all payments according to hotel requirements
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Responding to guest needs in a timely manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
Job Requirements
The ideal Night Auditor/Gallery Host will have had a minimum of one to two years’ experience in a hotel/resort or accounting position.
The minimum qualifications for this position are:
• Good communication skills, both verbal and written
• Must have an operational knowledge of Microsoft Office Suite
• Ability and desire to acquire extensive knowledge about the hotel, its services and facilities
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must be willing and have the ability to work overnight shifts (10 pm to 6 am)
