Hard Rock Hotel San Diego: As authentic, passionate, irreverent and unpredictable as music itself.
Backstage, green rooms and red carpets. Working at Hard Rock Hotel San Diego is not quite like working at a vanilla hotel. Hard Rock's team is as passionate and authentic as rock itself. Our mission is to serve from the heart: An entourage of staff hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, this is Hard Rock and the ordinary and staid will not do.
The Opportunity
We’re looking for an Expediter to join our kick-ass crew at our Maryjanes Restaurant!
Job Responsibilities
Key responsibilities of the Expediter include:
• Running food
• Demonstrating impeccable product knowledge
• Answering questions - accurately and politely
• Properly reading items printed on order tickets
• Assembling orders - double checking product quality and specs
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station
• Properly labeling, dating, covering and refrigerating prepped items for the expo line
• Performing opening, closing & side duties; setting up and breaking down station, expo line, refilling condiments for next shift.
• Demonstrating knowledge of all table and station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers including kitchen staff
• Perform other duties as assigned.
Job Requirements
The minimum qualifications for this position are:
• Must be at least 18 years old
• Standing (expo) or walking (server), for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Practicing all safety & sanitation standards
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
• Must have a valid alcohol awareness certification or be capable of obtaining certification
• Must have a valid Certified Food Handlers Card or be capable of obtaining one
Skills, Knowledge & Ability to:
• Communicate clearly and directly with guests using a positive, clear speaking voice
• Work and interact well with departments throughout the organization
• Effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Handle stressful situations in a calm, professional manner
• Participate in the creation of an enjoyable work environment
