About This Opportunity:
The Stanley Hotel located in beautiful Estes Park, CO is looking for a Host/Hostess. As a Host/Hostess, you’ll be responsible for providing a warm, friendly, and hospitable welcome to our guests and for escorting guests to tables.
Known for its old world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 202-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO.
Responsibilities:
Key responsibilities of a Host/Hostess include:
• Greeting guests in a friendly and courteous manner
• Escorting guests to tables and assisting in seating, ensuring hotel standards of service
• Handing off the guest to the server by name
• Anticipating the guest’s needs and personalizing service by using the Guest’s name when known
• Answering questions about menu items, atmosphere and dining experience
• Monitoring reservations, VIPs and Special Guests, communicating information to all parties involved with servicing the guest
• Ensuring that menus are accurate, clean and free of rips and/or stains
• Keeping entrance area neat and clean
• Maintaining a friendly, cheerful and courteous demeanor at all times
• Taking reservations and maintaining reservation book
• Assisting in preparing the restaurant for service and maintaining the cleanliness of the restaurant at all times
• Supporting other areas of the restaurant as necessary
• Thanking guests and inviting them to return again
Job Requirements:
The ideal Host/Hostess candidate will be detail oriented, have a passion for delivering excellent service, and enjoy working in a fast-paced environment. The minimum qualifications for this position are:
• Previous experience in a fine dining restaurant as a Host or Hostess is a plus!
• Ability to stand, walk and move around during entire shift
• Ability to perform job functions with attention to detail, speed and accuracy
• Must be willing and have the ability to work a varied schedule that includes evenings, nights, and weekends
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have a valid Certified Food Handlers Card or be capable of obtaining one
