The Stanley Hotel located in beautiful Estes Park, CO is looking for a PBX Operator. As a PBX Operator, you’ll be responsible for handling all incoming calls in a prompt, courteous and efficient manner and for assisting with outgoing calls. In addition, you’ll play an important role in assisting with handling emergency situations (fire, medical, power/system failure) by contacting the appropriate personnel for immediate assistance.
Known for its old world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 202-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO.
Responsibilities:
Key responsibilities of a PBX Operator include:
• Answering phones in a prompt, courteous and efficient manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Routing inbound calls on the switchboard and assisting callers with inquiries as needed
• Assisting guests and employees with the use of voicemail
• Assisting in emergency situations as central communication center for hotel
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Providing callers with accurate information on property facilities and services
• Communicating with other employees (including use of log books) to ensure that guest requests and issues are addressed as needed
Job Requirements:
The minimum qualifications for the PBX Operator position are:
• High school degree and/or a minimum of 2 years of employment in a service role
• Understanding of guest service in a hotel environment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to multi-task in a high-profile, high-traffic environment
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to formulate and apply appropriate course of action for routine or familiar situations
• An operational knowledge of Microsoft Office suite
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
