The Opportunity
We’re auditioning for professional, outgoing and outrageous personalities to fill the role of overnight Security Ambassador.
As a Security Ambassador, you’ll be responsible for ensuring a safe and secure environment for our guests and associates as well as protecting hotel property and assets.
Job Responsibilities
Key responsibilities of the Security Ambassador include:
• Patrolling the property
• Responding rapidly to requests for emergency and non-urgent assistance in a professional and hospitable manner
• Safeguarding all hotel guests, employees, their belongings and all hotel assets, ensuring a safe environment
• Investigating both employee and guest related accidents and any reports of criminal activity
• Following up, determining a course of action and communicating results of the investigation to the Executive Team
• Assisting with general guest service tasks such as delivering items to guest rooms, responding to guest requests, and addressing lost and found issues as required
Job Requirements
The ideal Security Ambassador candidate will be detail oriented, have a passion for delivering excellent service, and enjoy working in a fast-paced environment.
The minimum qualifications for this position are:
• Demonstrated ability to handle emergency and/or stressful situations in a calm, professional manner
• Must possess a California Guard Card; CPR and AED training preferred
• Must be a member in good standing within the community
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time
• Must be willing and have the ability to work a varied schedule that mainly includes overnight and weekends
An Equal Opportunity Employer
Hard Rock Hotel San Diego: As authentic, passionate, irreverent and unpredictable as music itself.
Backstage, green rooms and red carpets. Uniforms designed by a rock star. Working at Hard Rock Hotel San Diego is not quite like working at a vanilla hotel. Hard Rock's team is as passionate and authentic as rock itself. Our mission is to serve from the heart: An entourage of staff hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, this is Hard Rock and the ordinary and staid will not do.
If you kick ass at what you do, and have a true passion for service and music, separate yourself from the crowd and be noticed.
