The Stanley Hotel located in beautiful Estes Park, CO is looking for a Bell Attendant. As a Bell Attendant, you’ll be responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. The Bell Attendant is responsible for meeting or exceeding the needs of our guests and for being professional, friendly, and helpful.
Known for its old world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 202-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO.
Responsibilities:
Key responsibilities of a Bell Attendant include:
• Greeting all guests and offering assistance with baggage
• Conducting lobby and in-room orientations when escorting guests to their rooms
• Assisting individuals and groups with check-in, check-out and room changes
• Providing information regarding property events, outlets, amenities and directions and ascertaining which services could enhance the guests’ stay
• Delivering guest newspapers, messages, packages, amenities, etc.
• Storing and retrieving luggage for guests from the luggage storage area
• Maintaining presence during peak traffic periods
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Maintaining an up to date working knowledge of local area attractions and things to do around the property
Job Requirements:
The ideal Bell Attendant will have exceptional communication skills and enjoy working in a fast-paced environment. We are looking for positive, friendly, upbeat individuals who can deliver excellent service.
The minimum qualifications for this position are:
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to handle stressful situations in a calm, professional manner
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
• Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods of time
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
