The Opportunity
We are currently looking for a Front Desk Agent/Concierge to join our Hotel MdR property in Marina del Rey, CA.
As a Front Desk Agent/Concierge, you’ll be responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.
Job Responsibilities
Key responsibilities of a Front Desk Agent/Concierge include:
• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Informing guests of hotel services, features and room amenities
• Providing information and/or answering questions about local area attractions and things to do
• Assisting guests with travel and activity arrangements prior to their arrival (for example: coordinating winery tours, bicycle trips, picnics, restaurant reservations and spa reservations)
• Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Closing and securing the property at the end of the business day
• Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity and closing all accounts in preparation for the new business day
Job Requirements
The ideal Front Desk Agent/Concierge candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
The minimum qualifications for this position are:
• Detailed and intimate knowledge of Napa and surrounding areas a must
• An operational knowledge of Microsoft Office Suite
• Pleasant telephone demeanor
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends
An important note to applicants: we feel that it is important for applicants to know that health benefits are not available as part of the compensation package at Milliken Creek
An Equal Opportunity Employer
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
