Hard Rock Hotel San Diego: As authentic, passionate, irreverent and unpredictable as music itself. Backstage, green rooms and red carpets. Working at Hard Rock Hotel San Diego is not quite like working at a vanilla hotel. Hard Rock's team is as passionate and authentic as rock itself. Our mission is to serve from the heart: An entourage of staff hell-bent on working with the best, being the best, and delivering an experience guests will actually want to talk about. After all, this is Hard Rock and the ordinary and staid will not do.
If you kick ass at what you do, and have a true passion for service and music, separate yourself from the crowd and be noticed.
The Opportunity
We’re looking for a Director of Security to join our kick-ass Security crew!
As a Director of Security, you’ll be responsible for ensuring a safe and secure environment for our guests and associates as well as protecting hotel property and assets. You’ll be responsible for providing leadership and oversight for the Security Department and ensuring ultimate satisfaction for our owners, VIP guests and crew members.
Summary of essential job functions
Departmental oversight & management
Overseeing the operations of the Security Department
• Planning, directing, coordinating, controlling and staffing all activities of the Security team while creating and maintaining a positive work environment
• Maintaining a courteous, cooperative, authentic and professional environment for guests and staff
• Interacting with guests and associates on a regular basis in public areas for quality assurance and maintaining a safe and secure environment
• Using effective problem resolution tactics to address guest issues
• Gathering and assessing information that may impact the security and safety of personnel and the profitability or reputation of the hotel
• Understanding the nature of security risks in the business environment and the application of appropriate financial and managerial controls to mitigate the risk
• Operating ethically to protect the image of the business
• Ensuring that the Security Team is responding rapidly to requests for emergency and non-urgent assistance in a professional and hospitable manner
• Communicating effectively, giving direction, support, timely feedback and recognition of performance
• Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)
• Adhering to the annual budget
• Composing and executing a programmatic training regimen for all Security Ambassadors to assure all agents are given the proper tools to keep our hotel safe and secure
• Creating and ensuring a safe and secure control environment. This includes tactics to secure physical access of the property, mitigate theft & fraud, and interviewing employees, vendors, and guests for safety assessments
• Working with local law enforcement agencies to further enforce a safe and secure environment
• Supporting and managing all levels of leadership within your department and outside of your department as you drive for results
Department operations
Minimum requirements
The ideal Director of Security candidate will have hotel security experience, manager or supervisory experience and an innate knack for connecting with both customers and employees.
• The minimum qualifications for this position are:
• At least 4 years of hotel security leadership experience required
• 4-star or 4-diamond hotel property experience preferred
• High degree of emotional maturity and the ability to calmly facilitate the appropriate resolution
• Must have the ability to act quickly and exercise judgment under pressure/conflict situations
• Ability to work independently and make sound decisions with relatively little input
• Ability to demonstrate integrity and maintain principles under internal and/or external pressure
• Demonstrated ability to handle emergency and/or stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods of time
• Must be willing and have the ability to work a varied schedule that includes nights and weekends
Other Requirements and Characteristics:
• The work requires physical exertion with long periods of standing, walking; light bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 50 pounds.
An Equal Opportunity Employer
