The Stanley Hotel located in beautiful Estes Park, CO is looking for a Tour Ticket Agent / Cashier. As a Tour Ticket Agent/Cashier, you’ll be responsible for selling tour tickets while providing the highest level of service possible in an efficient, courteous and professional manner. Known for its old world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 202-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO.
Responsibilities:
Key responsibilities of Tour Ticket Agent/Cashier include:
• Greeting guests in a warm and friendly manner, acknowledging them upon arrival
• Making reservations and selling guided tours
• Collecting payment and providing change in a timely and courteous manner
• Balancing end-of-day paperwork, including cash, credit cards, and discount coupons with minimal errors, overages or shortages
• Answering questions about The Stanley Hotel, tours and guided tours
• Interacting with associates in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events
Job Requirements:
The ideal Tour Ticket Agent/Cashier will have at least one year of experience in a customer service environment, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who have a passion for delivering excellent service.
The minimum qualifications for this position are:
• High school degree or equivalent
• Basic computer skills
• Ability to perform job functions with attention to detail, speed and accuracy
• Must possess basic math skills and have the ability to handle money
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends
