The candidate selected for this position will report to the General Manager
DUTIES and RESPONSIBILITIES TO INCLUDE
PEOPLE
• Responsible for the overall operation of the restaurant service.
• Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.
• Dedicated to excellence, teamwork, and guest satisfaction.
• Develop, train, and provide direction for all staff.
• Assist servers, bussers and host staff in their job duties as necessary.
• Ensure all opening and closing and running side work is completed on a daily basis.
• Act as a liaison between kitchen and front of house employees and operations.
• Follow resort policies and procedures when interviewing, hiring, areas of discipline, termination and promotion.
• Oversee the induction of new staff members to Hard Rock culture.
• Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
• Evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Conduct monthly departmental meetings as well as organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from Guests, employees and other managers to gain an understanding of strength and opportunity to improve personal/hotel performance.
BUSINESS
• Responsible for month end inventory.
• Schedule and direct staff in their work assignments.
• Organize special events.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
• Develop and implement cost saving and profit enhancing measures.
• Monitor labor costs on a daily basis.
• Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves.
• Control payroll and equipment costs (minimizing loss and misuse).
• Review and identify problem areas, operational concerns, policies and procedures.
• Monitor the cleanliness of the restaurant.
• Establish clear and precise policy and procedures for the operation in your area. Be prepared to review and modify these procedures when business or guest satisfaction levels warrant.
• Attend weekly manager staff meetings.
• Be knowledgeable in all areas of operations, as well as cover shifts when business warrants.
• Set position and appearance standards.
• Must have a good safety and attendance record and be a positive role model.
• Research existing and potential products and equipment to update and control costs.
• Operate ethically to protect the image of the business.
• Perform duties in accordance with company standards, policies, and guidelines.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.
MINIMUM JOB REQUIREMENTS
CORE COMPETENCIES
• Passionate about the job you do and the results of your efforts.
• A team driven leader able to use collaboration to achieve the best result.
• Making it better than it was before.
• Communicating clearly and directly.
• Listening.
• Always giving the benefit of the doubt.
• Doing everything with gratitude and humility.
• Always doing what you say you’re going to do.
• Leading by example and walking your talk.
• Focusing on what’s important, not urgent.
• Always doing what is in the best interest of the company.
RESTUARANT MANAGER EXPERIENCE
• Two years previous experience in a similar role.
• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Food Service Sanitation certification or any other government required license or certificate. CPR certification preferred.
• Must have strong interpersonal skills and be able to communicate well with staff and management team.
• Must have ability to manage a diverse workload, prioritize and delegate in a fast paced environment.
• Must train, coach, and discipline employees.
• Must be able to work with guests and respond immediately and accurately to their needs and requirements.
• Knowledge of proper procedures regarding employee and guest accidents.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Considerable skill in math and algebraic equations using percentages
• Computer skills - Microsoft office (IE: Outlook, Word, Excel, Powerpoint).
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to move up to 300 lbs., with wheeled assistance.
• Ability to lift up to 40 lbs., and to lift lighter objects overhead.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to see and hear to detect and respond to emergency situations.
COMMUNICATION SKILLS
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.
• Multiple language abilities preferred, fluency in English required.
Equal Opportunity Employer
General Manager– Maryjane’s Restaurant
HARD ROCK HOTEL SAN DIEGO: As authentic, passionate, irreverent and unpredictable as music itself.
The Hard Rock Hotel in San Diego is looking for an General Manager for Maryjane's Restaurant at this 4 Diamond hotel located at the epicenter of San Diego’s entertainment and music district known as the Gaslamp Quarter.
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