The hotel Manager is tasked with leading a guest-driven hotel with high-quality service that is being delivered through inspired associates. This leader ensures that hotel processes are effective in delivering guest satisfaction in a manner consistent with both brand quality expectations and the hotel’s profitability goals as well as having a strong associate and cultural focus by demonstrating the Evolution Hospitality Values and Guiding Principles
Core Responsibilities
35% Perform key duties including: reading and writing reports, orally communicating with guests, managers, employees, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits while maintaining quality and guest satisfaction. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc.
25% Interview, hire, develop, supervise and counsel department managers and other staff in the efficient operation of their respective area(s), per Evolution Hospitality policies and procedures. Meet with, develop and delegate improvement plans for the operation. Ensure that associate engagement is a strategic priority in all areas. Review the performance of the management team.
10% Participate in community relations activities and maintain positive public image for the property. Enhance and maintain franchise relations, meeting all franchise requirements .
15% Physically tour and visually inspect property on a daily basis. Monitor cost control, properly condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with employees and customers.
5% Facilitate meetings that keep managers and associates well-informed.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the Hotel.
• Monitoring the Hotel's safety program
• Reporting to the Campus Area General Manager
• Conducting room and grounds inspections on weekly basis
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skill and ability and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budgeting, forecasting, quality assurance programs, hotel law, and the development of long-range plans.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
Hotel Manager
JOB DESCRIPTION
Homewood Suites Bayside
• Ability to read, write, speak and understand the English language to communicate with management and staff effectively, clearly and concisely. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and owners.
• Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
• Ability to work effectively under time constraints and deadlines.
• Ability to remain stationary and concentrate on tasks for long periods of time.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to operate office equipment, e.g.: Computer, photocopier, fax machines, etc.
• Must be able to operate PMS & POS systems at the hotel
• Must possess strong revenue management skills
• Perform other duties as assigned
As you can see, your role with Evolution Hospitality is pretty important! We are grateful for the work that you do to take care of our guests and your co-workers. We hope that you find your experience to be fulfilling for as long as you choose to contribute to our special and unique company. Thank you again for all that you do.
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