We are currently looking for an Accounts Receivable Specialist to join our team at the legendary Queen Mary. Located in the Port of Long Beach, the Queen Mary features a rich maritime history, authentic Art Deco décor, and stunning views of the Pacific Ocean and Long Beach city skyline. At the time of her maiden voyage in May of 1936, she was considered the grandest ocean liner ever built. Today the Queen Mary is one of Los Angeles’ major attractions, drawing visitors from around the world. The Queen Mary boasts 346 staterooms spanning three decks including nine full suites which have hosted a variety of colorful characters from World War II leaders to British royalty and the stars of Hollywood’s golden era. The ship also features 80,000 square feet of event space in 17 remarkable Art Deco salons as well as a tri-level, 45,000-square-foot Exhibit Hall; signature restaurants including the award-winning Sir Winston’s and Chelsea Chowder House & Bar; and a selection of retail shops. History buffs enjoy the ship’s museum and Behind the Scenes tour, while guests of all ages love the Haunted Encounters tour and special events such as Scottish Festival, Dark Harbor, and concerts that are hosted on or by the ship throughout the year.
Job Responsibilities
Key responsibilities of the Accounts Receivable Specialist include:
• Reviewing and processing all direct bill settlements twice weekly
• Completing daily collection calls to maintain 95% or better current aging
• Handling guest inquiries regarding billing issues
• Managing advance deposits for all upcoming groups and events
• Completing final group invoices within 5 days of departure
• Processing and verifying credit applications for direct bill privileges
• Reviewing guest ledger to ensure credit coverage of high balances
• Processing weekly and monthly invoices for tenant accounts
• Leading the monthly credit meeting
• Partner with Sales, F&B, and Guest services to implement internal controls and company policies
• Partner with cash control, Income Audit, and AP to maximize the guest experience.
Job Requirements
The minimum qualifications for this position are:
• High School diploma or equivalent required
• Billing and/or collection experience required
• Hotel accounting background preferred including Opera PMS & Delphi System proficiency
• Ability to communicate verbally and in written format in a professional manner with guests and colleagues
• Ability to work independently, with minimum supervision, and be a team player
• Proficient in 10-key operation by touch and data entry
• Demonstrated ability in completing multiple tasks on time
• High level attention to detail and accuracy
An Equal Opportunity Employer
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
