The Opportunity
Summary of Essential Job Functions
The Area Human Resources Manager provides support and guidance to associates and managers as needed on a daily basis. This role partners with multi-property level leadership and HR team to guide and advise on culture, talent management, and employee relations, while overseeing multi-property compliance with Company, State and Federal guidelines. This role is based in the Anaheim area.
Business Partner
• Establishes and maintains strong, collaborative relationships within team to ensure a coordinated and cohesive work effort and consistent approach to managing policies and procedures
• Supports the local execution of corporate programs/communications that will impact our team
• Acts as an on-property point of contact for HR related questions (i.e. LOA, workers’ comp, benefits, HR processes)
• Performs the duties of the Area Director of Human Resources in the absence of the Director
Associate Relations
• Serves as the first point of contact for leadership associate relations support in person, on the phone, and email
• Collaborates and provides guidance and assistance to associates
• Serves as a resource for performance issues and coaching documentation; escalate issues as appropriate
• Communicates with associates to keep them informed on Human Resources, hotel, and corporate procedures, policies, programs and guidelines
• Responds to questions, requests, and concerns from associates and management regarding these procedures, policies, programs and guidelines
• Works to resolve associate issues by advising management regarding employment law and compliance, coordinating and conducting investigations, recommending the appropriate next steps and/or corrective action, and initiating appropriate steps for resolution
• Recommends associate relations practices necessary to establish a positive employer-associate relationship and promote a high level of associate morale and motivation
• Informs of and collaborates on issues related to associate relations within the property and with the Area Director of Human Resources
Benefits
• Administers and manages leaves of absence
• Communicates, educates, and administers benefit programs in a timely and accurate manner
• Collaborates with members of the corporate office in order to administer benefit programs and at times may act as the intermediary with the insurance and 401(k) plan administrators for employees
• Assists corporate HR and coordinates open enrollment
Training and Development
• Ensures all leaders are effectively trained on Evolution HR Signature Standards
• Supports team with Learning Management System and training programs
Talent Management
• Provides assistance with the applicant tracking software to include posting positions, fielding requests for user access, and answering questions about use of the system
• Assists with sourcing candidates and interviews as needed
• Provides support (as needed) with new hire paperwork, orientation and department onboarding
• Assists with corporate HR programs such as performance review process and AOS
• Responds to inquiries from candidates for employment regarding available positions, status of application and other general HR questions
Culture
• Collaborates with multi-property managers on associate engagement activities (i.e., recognition program, celebrations, AOS process, etc.)
• Assists in the development of, coordinates, and implements various associate relations programs and events
• Promotes a work environment where associates are given the opportunity to contribute to their full potential
• Assists with ensuring that internal communication is in alignment with Evo’s culture
• Models behavior which supports culture and guiding principles
• Participates and provides guidance on associate committees to ensure culture is alive and supported
• Demonstrates the Evolution Hospitality Values and Guiding Principles
HR Administration
• Ensures that associate files are set up and maintained in accordance with company standard and government regulations
• Maintains confidentiality and security of associate and property records, files, and information
• Responds to unemployment claims; coordinate attendance at unemployment hearings as necessary
• Evaluates work procedures, reviews standards, identifies methods for increasing efficiency or effectiveness, and responds proactively to any needs that may arise
• Develops, prepares, generates and analyzes ongoing and special reports pertaining to associate personnel information and data
• Maintains and expands knowledge and understanding of existing and proposed federal and state laws/regulations affecting human resources management
• Assists Area Director of Human Resources with specialized projects, including research, data compilation, recommendations for action, etc.
• Conducts Human Resources internal audits to ensure compliance
• Ensures that federal, state and local laws and requirements are posted
Safety & Worker’s Compensation
• Proactively supports property General Managers and team leaders facilitate worker’s compensation programs
• Oversees prompt accident reporting and investigations
• Partners with General Managers and team leaders to manage claims and return to work
• Ensures reporting and documentation meets legal and company requirements
Performs Other Duties as Assigned
Job Requirements
• Minimum 3-5 years of Human Resources experience is preferred
• Bachelors degree in human resources or related area preferred
• English language proficiency required; bilingual in Spanish preferred
• Must possess strong communication and listening skills, excellent speaking, reading and writing skills
• Familiarity with Federal and California Employment Law
• Strong computer skills including intermediate or above knowledge of Microsoft Office programs
• Must have a broad knowledge of personnel law including fair employment practices, labor relations, workers’ compensation, safety and leaves of absence
• Proven leadership and coaching skills with a track record of developing highly motivated and cross trained group leaders
• Track record of working collaboratively with others to achieve desired results
Skills / Ability
• Effectively present information in one-on-one and group situations
• Consistently display professionalism, courtesy, etiquette, warmth, and enthusiasm on the phone and in person
• Handle multiple and changing priorities in a professional manner
• Objectively coach associates and management through complex, difficult and emotional issues
• Diagnose organizational issues and implement creative solutions
• Work in a fast paced environment and serve as an advisor and trusted confidant to the leadership team of the hotel
• Use logic to define a problem, collect information, establish facts, draw valid conclusions, interpret information for unique or unfamiliar situations
• Work collaboratively with others
• Ability to interact with a full range of associates (hourly to senior level management)
• Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations
Other Requirements and Characteristics
• The work requires light physical exertion with long periods of sitting, occasional standing and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 25 pounds
• Ability to travel to multiple hotels in the Southern California Area (San Diego/Anaheim) upon request
Work Approach Attributes
• Demonstrates vertical flexibility - Ability to shift focus from big picture to “getting things done” as necessary
• Genuine style - Authentic personality and approachable
• Facilitates structured group problem solving - Ability to bring appropriate parties together in order to resolve issues
• Uses an analytical approach - Demonstrated ability to translate data into insight and then into action; has an aptitude to perform numerical analysis of data and formulate conclusions and/or solutions
An Equal Opportunity Employer
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. Superstars are those individuals that not only create value for the company but also genuinely embrace and live Evolution Hospitality’s unique culture.
Are you ready to evolve? If you are interested in establishing a solid career and taking giant strides in personal growth, Evolution Hospitality is just the family you’re looking for.
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