The Event Services Manager is responsible for catering and group sales event execution while continually maximizing hotel revenue opportunities.
Driving Sales 30%
• Achieves or exceeds contracted food & beverage revenue minimums
• Listens and reads the customer; identifies opportunities to up sell customer through food & beverage offerings, room upgrades, additional meeting space with room rental , AV and lighting upgrades and spa faculties, if applicable
• Translates wants and needs into success for the customer and the Phoenix Marriott Mesa/Evolution Hospitality
• Responsible for managing group room block – cut off dates or extensions, attrition projections and room block utilization
• Uses corporate Revenue Management resources to help make informed decisions and maximize revenue
Use of Tools & Processes 30%
• Maintains accurate CI/TY information on all bookings specifically program details and client correspondence, traces up to date and use of To Do list
• Follows proper event management procedures for event execution to include but not limited to beo creation, f & b forecasting, resume communication, amenity/VIP designation and room block management
• Produce accurate banquet/catering event orders and resumes within timeframe set by hotel
• Looks for ways to improve processes and enhance sales systems
• Applies an in-depth knowledge of Evolution Hospitality’s tools to find opportunities to increase profitability
Building a Systemic Service Culture 40%
• Creates a dynamic and positive relationship with customer from sales phase through on site execution
• Introduction with customer made within 24 hours of booking turnover
• Responds to all customer inquiries within 24 hours or sooner
• Maintains accurate and timely internal hotel communication
• Conducts site inspections with sales team
• Promotes hotel through personal involvement in community and business networking organizations
Qualifications & Experience
Education:
• Any combination of education and experience equivalent to graduation from a college or combination of education, training or experience that provides the knowledge, skills and abilities required to perform the Event Services Manager job duties
Knowledge/Skills:
• Must be computer literate; have experience using Internet Explorer, Microsoft Office Excel, CI/TY experience preferred
• Basic understanding of event management policies and execution
• Ability to be assertive and persuasive without being aggressive
• Excellent communicator with strong written and verbal communication skills
• Ability to quickly evaluate alternatives and decide on a plan of action
• Organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment
• Skills for problem-solving, analysis, effective decision-making, negotiation and interpretation of contracts
• Strong interpersonal communication skills
• Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization
• Knowledge of hotel features & benefits
Work Experience:
• A minimum of 2 years of experience in event planning or execution
• Experience at a similar size and quality hotel or venue
Work Approach Attributes:
• Demonstrates vertical flexibility
• Uses an analytical approach
• Portrays a genuine style
• Strategically proactive
Working Environment:
• Fast paced, high energy
• Private office
• High touch by phone, electronic and in person
About Evolution Hospitality
Headquartered in Orange County, CA, Evolution Hospitality is one of the top privately-owned hotel management companies in the US. Evolution Hospitality has a well-defined vision, a strong sense of values and guiding principles, and a long-range, quality-minded approach to business. From unassuming beginnings with a single property, today Evolution Hospitality is recognized as a first-class operator of hotels.
We are proud to offer candidates a dynamic career, personal growth, a strong tradition of mutual trust, integrity and an opportunity to make an impact on the business. Simply put, it means that it feels a bit different to work here. We are universally driven by our fundamental values and beliefs. At Evolution Hospitality, all associates are selected and evaluated on two criteria equally: results and culture. Honesty and humility are equally important as intellect and ability, and each member of the team
