Department: Management Services
Reports to: Maintenance Manager
Purpose of the Job
Maintenance Technicians perform a wide variety of maintenance, repair, grounds keeping and other interior and exterior maintenance duties for the community under the supervision of the Maintenance Supervisor.
Essential Functions and Responsibilities
Show respect for residents and community staff at all times, providing excellent customer service
Perform routine interior and exterior community maintenance as scheduled & requested; may include painting, snow/ice removal, gutter cleaning, replacing filters, working with trash compactor, etc.
Perform routine maintenance and repair on community equipment to include: plumbing, light bulb replacement, A/C maintenance, electrical, carpentry and mechanical repair
Respond to all repair requests and maintenance concerns from residents and staff
Report equipment malfunctions or breakdowns as well as any hazardous conditions to the Maintenance Supervisor in a timely manner
Maintain resident privacy and receive proper authority prior to entering resident apartments
Ensure that all maintenance items are kept in a safe area to prevent injuries to residents, associates, and visitors
Attend in-service training and education sessions, as assigned
Work with vendors as instructed, such vendors for landscaping, painting asphalt, etc.
Must follow all safety/OSHA Requirements
May support various renovation activities
Additional Functions and Responsibilities
Additional duties as assigned
Organizing-Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner
Action Oriented-Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Customer Focus- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Perseverance-Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Functional/Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Knowledge, Skills and Abilities:
Must understand and have ability to repair HVAC, plumbing, electrical, basic carpentry and mechanical systems
Must be available to work days and evenings, weekdays, and weekends
Must demonstrate support of Bell Core Values
Must demonstrate support of Operations strategic drivers
Must demonstrate ability to provide exceptional customer service
Must demonstrate ability to successfully work on a team
Must be able to clearly communicate both orally and in writing
Education and Background:
Must be a minimum 18 years of age
High School degree or equivalent
1-3 years previous maintenance experience desired preferably in a similar facility
HVAC, EPA and/or CPO certifications may be required in many communities, based on staffing levels
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements: See; View CRT Screen; Color Perception; Hearing/Listening; Clear Speech; Manual Dexterity; Walk; Bend; Reach; Lifting - 50 Pounds; Sit;Stand
Mental/Reasoning Requirements: Reading-Simple; Writing-Simple; Clerical; Basic Math Skills; Analysis/Comprehension Judgment/Decision Making
Work Environment: Shift work; Works Alone; Works with Others; Verbal Contact with Others; Face to Face Contact; Outside; Mechanical Equipment; Electrical Equipment; Moving Objects; High Places; Fumes/Odors; Hazardous Materials
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position.